Receptionist/Front Office Coord.

STERLING HEALTH SOLUTIONS INC•Mount Sterling, KY

19d•Onsite

About The Position

The Medical Receptionist/Front Office Coordinator coordinates the administrative duties associated with patient visits and serves as the first point of contact for patients. The position supports a welcoming, efficient, and organized front office experience by managing check-in and check-out, scheduling appointments, verifying insurance, maintaining accurate records, and supporting smooth patient flow and customer service. The role is full-time and non-exempt, based at a designated clinic, with required travel between health center sites. Occasional evening and weekend work may be required based on operational needs.

Requirements

High school diploma or GED.
Maintain patient confidentiality at all times.
Demonstrate courtesy and respect toward patients and coworkers.
Work effectively with providers, staff, and the practice manager or designee.
Work independently, set priorities, and coordinate multiple tasks.
Work under pressure and adapt to changing demands.
Demonstrate strong judgment and decision-making skills.

Nice To Haves

Associate’s degree in medical information technology.
Knowledge of HIPAA regulations.
Dentrix software experience for dental settings.
Athena software experience for medical settings.
Revolution software experience for vision settings.

Responsibilities

Unlock the patient entry area each morning.
Perform the daily computer system backup.
Prepare daily schedules for providers and nursing staff.
Answer incoming calls, address caller needs, and route calls appropriately.
Schedule patient appointments, including clinic visits.
Prepare outgoing mail, maintain the postage meter, and order postage as needed.
Maintain printer and copier supplies and replace cartridges when needed.
Monitor office supplies and maintenance needs and submit purchase requests to the supervisor when required.
Register patients and complete check-in, including verifying personal and insurance information at every visit and collecting and posting applicable copayments.
Complete patient check-out and ensure provider follow-up orders are carried out.
Perform the daily batch update.
Manage daily receivables.
Inform patients of delays in a timely and courteous manner.
Handle patient complaints and concerns appropriately.
Assist medical providers as needed, including returning phone calls.
Shut down office machines and lock the patient entry area at the end of the workday.
Perform other duties as assigned.