Receptionist/Front Desk - Medical
About The Position
Treasure Coast Community Health (TCCH), a long-established healthcare provider and Federally Qualified Health Center with locations throughout Indian River County, Florida, is seeking a Receptionist/Front Desk - Medical. The receptionist provides customer service to patients who call or visit TCCH centers and supports front-desk operations, patient scheduling, registration, insurance verification, and patient flow. The role uses a multi-line telephone system and TCCH electronic systems to direct calls, schedule or reschedule medical and dental appointments, update patient information, verify insurance when applicable, and check patients in and out. The receptionist also supports patient accounts and cashier functions, maintains confidentiality, helps patients with questions and directions, and communicates with the Site Manager, physicians, and other personnel to support smooth practice operations. A high school diploma or equivalent is required. Related college or technical-school training or experience is preferred; bilingual English/Spanish candidates receive top consideration.
Requirements
- High school diploma or equivalent is required.
- One-year certificate from a college or technical school, three to six months of related experience and/or training, or an equivalent combination of education and experience is preferred.
- Bilingual English/Spanish candidates receive top consideration.
Nice To Haves
- One-year certificate from a college or technical school.
- Three to six months of related experience and/or training, or an equivalent combination of education and experience.
- Bilingual English/Spanish.
Responsibilities
- Unlock and open the front door on or before clinic operating hours and admit patients into the waiting room.
- Coordinate clinical telephone communications, answer incoming calls courteously and efficiently, direct callers to appropriate personnel, and respond to patient account inquiries.
- Verify Medipass, third-party insurance authorizations, Medicare, and private insurance; check patient insurance when needed.
- Assist with patient account activities, including collecting or pre-collecting payments and updating patient data.
- Perform cashier functions and reconcile the cash drawer daily.
- Inform patients of balances, transfer inquiries to the appropriate department, and explain sliding-scale information.
- Request supplies as needed to maintain adequate inventory for practice operations.
- Provide accurate information about the organization and communicate appropriately with the Site Manager, physicians, and other personnel.
- Attend mandatory and other job-related education conferences and gather departmental input for notes before team meetings.
- Help patients with directions and coordinate patient flow from the waiting area to examination and treatment areas so patients are seen in a timely manner.
- Schedule and reschedule appointments by phone, in person, and for walk-in patients, following published scheduling parameters.
- Prepare and post daily appointment schedules.
- Provide patient support as necessary, including translation assistance and help with sliding-scale and registration forms.
- Maintain confidentiality of patient information.
- Put patients at ease by discussing care options at TCCH.
- Maintain a professional appearance and an orderly work area.
Benefits
- Competitive wages
- Paid time off
- Paid holidays
- Education assistance
- Dental insurance
- Life insurance
- Company-paid short-term disability
- Company-paid long-term disability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
