Receptionist (Concierge)
About The Position
At Priority Life Care (PLC), the Receptionist, referred to as a Concierge, provides exceptional assistance and information to incoming guests, visitors, residents, families, and staff, helping them enter or exit the facility. The Concierge serves as a welcoming and informative face of the community, operates the telephone system, and may perform word processing duties or assist guests in and out of vehicles or wheelchairs. The role requires courteous, friendly interactions and compliance with procedures and applicable state, federal, health care, and safety regulations. The Concierge reports issues or problems to the Executive Director and promotes PLC’s mission and values.
Requirements
- At least one year of customer service experience, or an equivalent combination of education and experience.
- Valid driver’s license with no moving violations in the last four years.
- Must pass a background screening.
Nice To Haves
- High school diploma or equivalent preferred.
- Prior experience in long-term care, home health, or related service industries is a plus.
Responsibilities
- Provide a welcoming and informative experience for residents, their families, visitors, staff, and the public.
- Answer, screen, and forward telephone calls; provide information and take messages.
- Greet visitors and direct or escort them to specific destinations.
- Perform word processing duties as assigned.
- May assist guests in and out of vehicles or wheelchairs.
- Report issues or problems to the Executive Director.
- Comply with applicable state, federal, health care, and safety standards.
- Assist families and other visitors as needed.
- Promote and exemplify Priority Life Care’s mission and values.
Benefits
- Competitive wages and PTO.
- Career advancement opportunities through the Pathway to Promotion program.
- Health plans, including vision and dental.
- SwiftMD telemedicine at low or no cost.
- Special pay rates on holidays.
- Company-paid $10,000 life insurance.
- Family planning and support services through Maven.
- Voluntary short-term disability, accident coverage, and critical illness coverage.
- Confidential Employee Assistance Program.
- Retirement savings plans.
- Flexible Spending Accounts.
- Employee referral bonuses.
- On-demand wages via ZayZoon.
- Rewards based on years of service and a PLC Employee of the Year Award.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
