Concierge/Receptionist

Lakewood Retirement Community-LifeSpire•Richmond, VA

About The Position

Lifespire of Virginia is seeking a Concierge/Receptionist to support the safety and security of residents, staff, visitors, and campus buildings. The role includes responding to emergencies and resident requests, maintaining accurate records, supporting visitor and contractor check-in at the Guardhouse, and working cooperatively with Security and other departments. The Concierge also uses campus emergency-response systems and other computer programs, reports safety or maintenance concerns to management, and follows infection-control and equipment-handling procedures. The position involves frequent walking and standing. The listed shift is 3:00 p.m. to 11:30 p.m.

Requirements

Ability to relate to the needs and concerns of senior adults.
Ability to solve problems promptly, accurately, and appropriately.
Ability to respond calmly and appropriately during emergencies and drills.
Ability to interpret and respond to urgent resident care needs and dispatch appropriate assistance.
Ability to use personal computers, the campus emergency-response system, the SARA system, and software for tasks such as data entry, email, and internet use.
Ability to frequently walk and stand for Guardhouse duties.

Responsibilities

Oversee and maintain the safety and security of residents, staff, visitors, and campus buildings.
Relate to the needs and concerns of senior adults.
Maintain appropriate logs and records accurately and on time, including the Guardhouse Visitor Log.
Follow Concierge schedules and job routines, and solve problems promptly and appropriately.
Respond promptly during emergency responses and drills; assess and react calmly in emergencies.
Interpret and respond to residents’ urgent care needs and dispatch appropriate assistance.
Work closely and cooperatively with Security staff.
Use personal computers and programs tied to the campus emergency-response system, including the SARA system, and perform data entry, email, internet, and other software tasks.
Report suspected resident neglect or abuse, concerns about residents’ well-being, and maintenance or pest issues to management or the Maintenance Department.
Use, store, and maintain equipment and supplies properly.
Comply with infection-control regulations, guidelines, and policies, and keep the work area clean and presentable.
Attend required meetings and in-services and complete Relias training assignments.
Assist with in-service training related to life-safety services.
Frequently walk and stand while conducting visitor, vendor, and contractor check-in procedures at the Guardhouse.
Issue visitor passes and conduct visitor check-in procedures.
Operate the main entrance vehicle gates manually through the gate controls as needed.