Receptionist Community Attendant PRN/On-Call

PEACE VILLAGE•Palos Park, IL

2d•$18 - $18•Onsite

About The Position

The Receptionist / Community Attendant helps create a welcoming, safe, and supportive environment for residents, families, visitors, and staff at Peace Village and Circle Inn. The role provides reception services, administrative assistance, resident support, and general community attendant duties, while helping maintain facility safety and security. It serves as a communication link between residents, visitors, and departments and requires professionalism, dependability, sound judgment, customer service, independent work, and adherence to established procedures. Responsibilities include answering calls, greeting and assisting visitors, monitoring entrances, responding to resident requests and emergencies, conducting assigned property checks, maintaining resident information and reception materials, and supporting day-to-day operations. The position involves frequent contact with residents, families, visitors, vendors, and employees. It operates in a professional office and throughout the Peace Village and Circle Inn communities, with possible indoor and outdoor work in varying weather conditions during inspections and facility rounds. Travel is not required.

Requirements

High school diploma or equivalent.
Valid driver's license.
Verbal and written communication proficiency.
Organizational skills and attention to detail.
Teamwork, collaboration, time management, and dependability.
Professional behavior, sound judgment, customer service, and interpersonal skills.
Computer proficiency, including Microsoft Office.
Ability to multitask, prioritize responsibilities, and work independently while following established policies and procedures.
Ability to maintain confidentiality and handle sensitive information appropriately.

Nice To Haves

One to two years of reception, customer service, or related experience.
Computer experience, including Microsoft Office.
Previous experience working with seniors.
Previous reception, community attendant, or security-related experience.

Responsibilities

Answer incoming calls, take accurate messages, and direct calls to appropriate departments, residents, or staff.
Greet, assist, and direct residents, families, visitors, vendors, and guests; monitor entrances, admit visitors according to procedures, and maintain visitor logs.
Receive resident requests and concerns, communicate them to the appropriate department, enter maintenance and service work orders, and provide general assistance.
Respond to resident emergency calls and care alarms, follow emergency procedures, contact emergency services and supervisors as needed, monitor alarm systems, and document incidents.
Communicate resident care concerns and emergencies to the Wellness team and Peace Care Supervisory team as appropriate.
Complete reception and administrative duties, review shift communications, maintain resident information, prepare reception materials, assist with move-in paperwork and files, and keep the reception area organized.
Maintain confidentiality of resident, employee, and organizational information.
Assist with meal orders, transportation coordination, event registration, resident check-ins, mail and package distribution, prescription requests, keys, and authorized postage and cash balancing.
Provide general assistance to other departments in support of resident services and daily operations.
Conduct assigned property inspections and facility lock-up, including the Medical Office Building; monitor access and report suspicious activity, maintenance concerns, and hazards.
Assist Environmental Services and Maintenance with assigned tasks and perform basic facility assistance within the scope of the position.
Communicate effectively and collaborate with the Reception Supervisor, Wellness team, Peace Care Supervisory team, and other departments.
Assist with special projects and other duties as assigned.