On Call Community Receptionist

Native American Youth And Family Center•Portland, OR

About The Position

NAYA Family Center is seeking a dependable, welcoming, and community-minded Community Receptionist to provide front office coverage on an on-call basis when regular reception coverage is unavailable. As one of NAYA’s first points of contact, this role helps create a warm, respectful, and inclusive experience for community members, visitors, and staff. The position provides day-to-day reception and administrative support, including greeting visitors; answering a high-volume, multi-line phone system; responding to email and in-person inquiries; directing community members to staff and services; supporting conference room reservations; and assisting with mail, packages, office logs, and other front office activities. The receptionist may interact with people navigating difficult circumstances or experiencing distress, and is expected to communicate compassionately and professionally, use active listening and sound judgment, and provide accurate information about NAYA’s programs and services. This is an intermittent, on-call position paying $25.00 per hour. The role supports other front office and organizational needs as assigned by the Community Reception Manager.

Requirements

High school diploma or equivalent.
At least three years of demonstrated experience in customer service, administrative office work, and managing phone lines.
Excellent interpersonal, organizational, verbal, and written communication skills.
Dependability, punctuality, responsibility, and the ability to work independently and as part of a team.
Ability to navigate a variety of people and situations with professionalism, empathy, and sound judgment.
Strong active listening skills and experience communicating with people from diverse backgrounds.
Knowledge of Native American history, the diversity of the local American Indian/Alaska Native community, and issues affecting the Urban Indian experience.
Knowledge of local community resources, emergency services, and social service agencies, particularly those serving low-income and ethnically diverse communities.
Comfort using computers for web research, word processing, Excel, databases, and email.
Hold, or be able to obtain and maintain, certifications in CPR, First Aid, AED, and Non-Violent Crisis Prevention.

Nice To Haves

Associate’s degree.
Experience working with urban or reservation Native American communities, including within a tribe, board, or other Native organization.

Responsibilities

Welcome staff, clients, community members, and visitors with warmth, respect, and professionalism.
Represent NAYA positively and knowledgeably by providing accurate information and connecting visitors and community members with appropriate staff and services.
Answer and manage a high-volume, multi-line telephone system professionally and compassionately, including calls from people who may be distressed or in crisis.
Provide responsive customer service and communication by telephone, email, and in person.
Monitor and assist with conference room reservations.
Process incoming and outgoing mail and packages.
Maintain office logs and records, including vehicle check-out logs.
Follow NAYA’s safety procedures and contribute to a safe, secure, and inclusive environment.
Maintain confidentiality and represent NAYA professionally at community events and other public-facing activities.
Participate in cross-departmental projects, trainings, and meetings as needed.
Support other front office and organizational needs as assigned by the Community Reception Manager.