Receptionist On Call/Casual

Sequoia Living • Walnut Creek, CA

2d

About The Position

Sequoia Living is hiring an on-call/casual Receptionist to represent the community and organization by greeting and directing visitors, residents, vendors, applicants, and others in a courteous, friendly, and professional manner. The Receptionist operates the telephone system to receive and direct incoming calls and provides general information and referrals. The schedule is a 3:00–11:30 PM shift, and weekend availability is required.

The role also includes operating communications and paging equipment, monitoring fire and emergency alarms, relaying messages to emergency personnel and staff, performing clerical tasks, handling deliveries, coordinating outside service requests, arranging public room reservations, and maintaining routine records and logs. Sequoia Living is a Bay Area-based nonprofit founded in 1958 that provides living environments and services for older adults.

Requirements

• Effective interpersonal skills to greet community visitors and residents positively and work cooperatively as part of an administrative team.
• Professional demeanor, tact, and courtesy when dealing with residents under demanding or difficult conditions.
• Patience and understanding of older adults.
• Excellent telephone manner and proficient written and verbal English communication skills.
• Basic reading, writing, math, and computer skills.
• Ability to handle busy phone lines, emergencies, pressure, deadlines, and multiple tasks.
• Ability to perform light typing and clerical duties.
• Sound judgment to assess needs and determine an appropriate course of action.
• Weekend availability.

Responsibilities

• Receive visitors, determine the nature of their visit, and direct them appropriately.
• Operate a multiple-line switchboard; take and refer messages; and operate the public announcement system, hand-held radio, beepers, and paging systems.
• Monitor fire and emergency alarms and relay messages to emergency personnel and staff.
• Greet residents and provide general information and referrals to inquiries.
• Perform related clerical work, including typing, filing, sorting, and distributing memos and flyers for administrative staff.
• Accept deliveries such as flowers, packages, and mail, and handle them accordingly.
• Complete requests for outside services, including telephone and other services; assist by calling vendors or relaying phone numbers on behalf of staff and residents.
• Arrange public room reservations, such as parlors and the auditorium, and maintain reservation logs.
• Maintain routine records, including log books, maintenance requests, resident absence records, guest room charge slips, and room key assignments.
• Perform related work as required.

Benefits

• For individuals who work more than 30 hours per week: employer-paid medical, dental, and vision coverage.
• 18 days of paid time off and 8 holidays for individuals who work more than 30 hours per week.
• 403(b) with employer contribution for individuals who work more than 30 hours per week.
• Tuition assistance.
• Referral bonuses.
• Employee discounts.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed