Receptionist/Admin

Lifescape Community Services•Rock Falls, IL

About The Position

The Receptionist/Administrative Assistant serves as the primary point of contact for the Adult Protective Services (APS) and Care Coordination Unit (CCU), providing a welcoming and professional experience for clients, visitors, community partners, and staff. The position manages front desk operations, answers and directs phone calls, and provides clerical, administrative, and program support to help ensure the efficient daily operation of both departments. Responsibilities include maintaining participant records, assisting with program documentation and billing processes, completing data entry and required reporting, coordinating meetings, and supporting communication with community partners. The role calls for strong organizational skills, attention to detail, confidentiality, and the ability to manage multiple priorities in a fast-paced environment while exercising independent judgment and initiative. The individual is expected to maintain professional standards and support Lifescape Community Services/Community Kitchen's mission, values, and commitment to client-centered services.

Requirements

Strong organizational skills.
Attention to detail.
Ability to maintain confidentiality.
Ability to manage multiple priorities in a fast-paced environment.
Ability to exercise independent judgment and initiative.

Responsibilities

Greet visitors, answer multi-line phones, and direct calls and inquiries appropriately.
Perform clerical duties, including typing, filing, scanning, data entry, and correspondence.
Provide administrative support to APS and CCU supervisors, including scheduling meetings, preparing agendas, and recording minutes.
Maintain program calendars, forms, supplies, vendor contacts, and office equipment records.
Assist with purchasing, procurement, and vendor coordination.
Maintain and organize APS and CCU participant files, ensuring required documentation is complete and accessible.
Assist with CCU billing preparation, document collection, and monthly billing reviews.
Complete required data entry, state reporting, intake paperwork, and follow-up calls.
Assist with critical incident reporting and maintain required program documentation.
Provide technical assistance to staff with computers, phones, tablets, and office equipment.
Assist with meeting preparation, outreach activities, and general office operations.
Maintain confidentiality and ensure compliance with agency policies and procedures.
Perform other related duties as assigned by the Supervisor or Lifescape Administration.