Receptionist/BDC Admin

Lithia & Driveway•Fairbanks, AK

21h

About The Position

Lithia & Driveway is hiring a customer-focused BDC Administrator/Receptionist for the Service Department at Chevrolet GMC of Fairbanks. The role serves as one of the first points of contact for customers, creating a welcoming experience while helping the service team operate smoothly. The position requires open availability and a flexible schedule, including evenings, weekends, and holidays. Pay is $20.00–$25.00 per hour, depending on experience (DOE). Applicants must be at least 18 years old and have a high school diploma or equivalent. The employer is a drug-free workplace and is committed to equal employment opportunity. Reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

At least 1 year of customer service experience.
Confidence handling payments and cash transactions.
Basic math skills and ability to process information.
A team-first mindset and desire to contribute to a fun, productive workplace.
Acceptable driving record and a valid driver's license in the state of residence.
High school graduate or equivalent.
At least 18 years old.

Responsibilities

Answer incoming calls and connect customers with the information they need.
Open, update, and close repair orders.
Process customer payments and help manage daily deposits.
Keep customers informed through repair updates and communication throughout the repair process.
Track surveys, event logs, and delivery commitments to support a smooth customer experience.
Ensure repair documentation is complete and organized.
Work with managers and support teams to improve processes and deliver an outstanding customer experience.