Receptionist/BDC Admin

Lithia & Driveway•Fairbanks, AK

2d•$20 - $25

About The Position

Chevrolet GMC of Fairbanks is hiring a customer-focused Receptionist/BDC Admin to support its Service Department. The role is one of the first points of contact for customers and helps create a welcoming experience while keeping service operations running smoothly. The position involves answering incoming calls, managing repair orders, processing payments and deposits, communicating repair updates, and helping ensure customer commitments and documentation are handled accurately. Candidates should have at least one year of customer service experience, a high school diploma or equivalent, and a valid driver's license with an acceptable driving record. Applicants must be at least 18 years old. Pay is $20.00–$25.00 per hour, depending on experience. Open availability is required for a flexible schedule that includes evenings, weekends, and holidays.

Requirements

At least 1 year of customer service experience.
Ability to help people and create a positive customer experience.
Confidence handling payments and cash transactions.
Basic math skills and ability to process information.
A team-first mindset and desire to contribute to a productive workplace.
Valid driver's license in the state of residence and an acceptable driving record.
High school graduate or equivalent.
At least 18 years old.

Responsibilities

Answer incoming calls and connect customers with the information they need.
Open, update, and close repair orders.
Process customer payments and help manage daily deposits.
Keep customers informed through repair updates and communication throughout the repair process.
Track surveys, event logs, and delivery commitments to support a smooth customer experience.
Ensure repair documentation is complete and organized.
Work with managers and support teams to improve processes and deliver an outstanding customer experience.