Automotive BDC Receptionist

Madison Honda•Phillipsburg, NJ

About The Position

The Automotive BDC Receptionist (also described as an Automotive Customer Service BDC Consultant) uses customer-service and selling skills, computer skills, a courteous phone manner, and a positive attitude to bring clients into the business. The role handles a high volume of inbound and outbound calls, follows up with customers, and works to increase customer-service satisfaction. The position also responds to website and internet inquiries, schedules and confirms sales and service appointments, maintains customer records, and coordinates with relevant departments. Training is provided on product knowledge.

Requirements

High school diploma or equivalent.
Professional, enthusiastic, and friendly attitude when serving as the first point of contact for potential clients and customers.
Strong verbal, written, and communication skills, including the ability to communicate effectively with the BDC Manager.
Organized, able to multitask, and self-motivated, with the ability to work independently or as part of a team in a fast-paced environment.
Strong time-management and prioritization skills.

Nice To Haves

Previous experience with phones or telemarketing; experience in automotive, business development, or customer service is highly preferred.
Previous experience with scripts, power tracks, and alternative choices.
Knowledge of Microsoft Word, computer literacy, and data-entry skills.

Responsibilities

Answer incoming calls using a script and schedule sales appointments.
Make outbound calls and follow up with customers.
Log customer comments and schedule follow-up contact when an appointment is not made.
Use scripts to contact customers and schedule sales and service appointments.
Confirm appointments, post them on the BDC appointment board, and reschedule no-show appointments.
Follow up with Sales or Service to determine whether appointments were kept and their outcome.
Schedule future customer contact as needed.
Update customer information in the database.
Generate letters, postcards, and emails according to predetermined timelines to schedule follow-up reminders.
Contact customers in connection with current marketing initiatives.
Respond to customer website requests and contact internet customers by email and phone to schedule appointments.
Follow up on internet customer emails according to predetermined timelines.
Notify the necessary departments when appointments are scheduled.
Assist with other duties as assigned.
Meet or exceed monthly goals.