Automotive Service BDC

Turner Kia • Harrisburg, PA

4d

About The Position

The Automotive Service BDC Representative supports the dealership’s service business by communicating with current and prospective customers and setting appointments for the service department. The role handles a high volume of inquiries through inbound and outbound calls, email, and text, providing professional and courteous customer service. It also involves entering customer information into the dealership’s computer database, maintaining customer records, following up to assess customer satisfaction, and generating service leads. The position includes training and coaching to help representatives build rapport, address customer concerns, and encourage appointment bookings. The job is full-time and located in Harrisburg, Pennsylvania.

Requirements

• Proficient computer skills.
• Competent communication skills by email, telephone, and text.
• Professional appearance and demeanor.
• Persistent but professional customer follow-up.
• Ability to work effectively in a team environment.
• Flexibility to rotate between day and evening shifts.
• Ability to handle challenges and high call volumes.
• Excellent follow-up skills.
• Valid driver’s license.
• High school education or equivalent.

Nice To Haves

• Previous call center experience is a plus.
• Previous Service BDC experience is strongly preferred.

Responsibilities

• Communicate with internet customers and prospects by phone, email, or text.
• Demonstrate knowledge of dealership products and services.
• Maintain a customer database to support repeat business.
• Handle incoming calls.
• Handle 80–100 inbound and outbound calls per day using dealership resources; cold calling is not required.
• Set service appointments for customers, which may involve selling additional services.
• Use provided training and coaching to build rapport, address concerns and objections, and motivate customers to make appointments.
• Support dealership sales and service goals by developing business and following up on opportunities.
• Enter customer information into the dealership’s computer database.
• Follow up with existing customers to determine their satisfaction.
• Generate service leads.

Benefits

• Competitive pay plans with monthly bonus opportunities.
• Full paid training and support.
• Quality work environment.
• Medical insurance.
• Dental insurance.
• Vision coverage.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED