Automotive Customer Service BDC Consultant

Lexus of Westminster•Westminster, CA

12h•Onsite

About The Position

Lexus of Westminster is seeking a driven Automotive Customer Service BDC Consultant with strong communication, customer engagement, and organizational skills. The role manages a high volume of inbound and outbound calls, uses established scripts and sales techniques to schedule appointments, and supports customer satisfaction across Sales and Service. The consultant also handles website inquiries and internet leads, documents customer interactions, coordinates appointment outcomes with internal teams, and supports follow-up marketing communications. Candidates should be comfortable working independently and collaboratively in a fast-paced environment while meeting or exceeding monthly performance goals. This is a full-time position in Westminster, California, with regular business hours. Specific schedule details will be discussed during the interview process. The listed salary range is $50,000 to $120,000 per year. Lexus of Westminster describes its workplace as supportive and professional and offers company-wide training, competitive compensation, and growth opportunities.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional, friendly demeanor.
Strong organizational skills and the ability to multitask effectively.
Self-motivation and the ability to work independently and collaboratively within a team.
Ability to thrive in a fast-paced environment, with strong time management and prioritization skills.
Proficiency in Microsoft Word and basic computer skills, including data entry.

Nice To Haves

Previous experience in customer service, telemarketing, automotive, or business development.
Familiarity with scripts, power tracks, and alternative customer communication methods.

Responsibilities

Answer incoming phone calls using established scripts and accurately schedule sales appointments.
Make outbound calls to schedule follow-ups and appointments for the Sales and Service departments.
Log customer interactions and promptly and accurately update the customer database.
Confirm and reschedule appointments as needed, including handling no-shows.
Coordinate with Sales and Service teams to track appointment results.
Generate and send letters, postcards, and emails for automated follow-up reminders based on marketing campaigns.
Respond to website inquiries and contact internet leads to schedule appointments.
Notify relevant departments when appointments are scheduled and assist with additional duties as assigned.
Maintain a positive and professional attitude while consistently meeting or exceeding monthly performance goals.