Automotive Business Development BDC Consultant

Horne Nissan Yuma•Yuma, AZ

12h

About The Position

The Automotive Business Development BDC Consultant uses selling ability, computer skills, a courteous phone manner, and a positive attitude to bring customers into the dealership and support customer-service satisfaction. The role handles a high volume of inbound and outbound calls, schedules and confirms sales and service appointments, follows up with customers and dealership departments, and maintains customer information and contact records. The position also responds to website and internet inquiries and supports marketing follow-up activities. Comprehensive training is provided.

Requirements

High school diploma or equivalent.
Previous experience with phones or telemarketing; experience in automotive, business development, or customer service is highly preferable.
Previous experience with scripts, power tracks, and alternative choices.
Professional, enthusiastic, and friendly attitude when first interacting with potential clients or customers.
Strong verbal, written, and communication skills, including the ability to initiate dialogue with the BDC Manager and communicate effectively and efficiently.
Organized, able to multitask, and self-motivated, with the ability to work independently or as part of a team in a fast-paced, dynamic environment.
Strong time-management and prioritization skills.
Microsoft Word knowledge, computer literacy, and data-entry skills are preferred.

Nice To Haves

Previous phone or telemarketing experience in automotive, business development, or customer service.
Knowledge of Microsoft Word, computer literacy, and data entry.

Responsibilities

Answer incoming phone calls according to script and schedule sales appointments.
Make outbound calls and conduct follow-up calls.
Log customer comments and schedule follow-up contact when an appointment is not made.
Contact customers using scripts to schedule sales and service appointments.
Confirm scheduled appointments and post them on the BDC appointment board.
Reschedule appointments for customers who do not show up.
Follow up with Sales or Service to determine whether appointments were kept and their outcomes.
Schedule future customer contact as needed.
Update customer information in the database.
Generate letters, postcards, and emails according to predetermined timelines to schedule follow-up reminders.
Contact customers based on current marketing initiatives.
Respond to customer website requests and contact internet customers by email and phone to schedule appointments.
Follow up on internet customer emails according to a predetermined timeline.
Notify necessary departments when an appointment is scheduled.
Meet or exceed monthly goals.
Assist with other duties as assigned.