Automotive Business Development Center (BDC) Manager

Kuhn Volkswagen • Tampa, FL

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About The Position

Kuhn Volkswagen is seeking a Business Development Center Manager to help drive dealership growth. The role engages potential clients, manages inbound sales leads and online chats, and follows a consistent follow-up process to create business opportunities, schedule appointments, and provide an exceptional customer experience from the first point of contact. The manager works with the sales team, supports the dealership’s CRM and business development operations, and tracks performance for senior management.

Requirements

• Prior automotive industry experience as an internet manager, BDC manager, or tenured sales associate.
• Strong verbal and written communication skills.
• Self-motivated, goal-oriented, and able to work in a fast-paced environment.
• Comfortable making outbound calls and speaking with customers by phone.
• Experience with CRM software or other sales tracking tools.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively.
• Positive attitude, team-player mindset, and professional demeanor.
• Valid driver’s license.

Nice To Haves

• Experience with an equity tool.
• Bilingual in English and Spanish.

Responsibilities

• Respond to inbound sales inquiries by phone, email, video, and online chat.
• Make outbound calls to follow up with prospective clients, prospect for business, and schedule appointments.
• Follow up on dealership opportunities.
• Ensure sales staff complete all assigned tasks daily.
• Develop and maintain customer relationships to enhance satisfaction and loyalty.
• Communicate with the sales team to ensure customer needs are met efficiently.
• Assist in managing and maintaining the dealership’s Customer Relationship Management (CRM) system.
• Qualify leads and convert inquiries into dealership appointments.
• Track performance metrics and report progress to senior management.
• Maintain knowledge of Kuhn Volkswagen products, services, and promotions.
• Respond promptly and professionally to client inquiries to provide an exceptional customer experience.
• Continuously improve product knowledge and selling techniques.
• Assist with administrative tasks as needed to support the business development department.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) plan.
• Paid time off and holidays.
• Career growth and development opportunities.
• Employee discounts on vehicles, parts, and service.
• Supportive and collaborative team environment focused on success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed