Business Development Center (BDC) Representative

Fontana Chrysler, Dodge, Ram, Jeep•Fontana, CA

2d•$18 - $21

About The Position

The Business Development Center (BDC) Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. The role receives, processes, and coordinates incoming sales inquiries, showroom floor requests, and internet queries, and performs clerical and administrative duties for the Sales departments. The ideal candidate has some post-secondary education or training, previous experience in a similar position, such as administrative, clerical, call center, or customer service work, and a working knowledge of automotive sales or service. The candidate should have a pleasant and courteous personality; strong administrative, organizational, phone, and computer skills; and excellent communication and interpersonal skills.

Requirements

Excellent telephone, writing, and typing skills.
Strong computer and internet skills, including Microsoft Office suite.
Must be engaging, inquisitive, curious, and always willing to help.
Must have drive, passion, and confidence to be successful.
Desire and ability to work in a performance- and process-driven environment.
Excellent customer satisfaction skills.
Strong organizational and time-management skills.
Professional appearance and work ethic.
Self-starter and self-motivator.

Nice To Haves

Some post-secondary education or training.
Previous experience in a similar administrative, clerical, call center, or customer service position.
Working knowledge of automotive sales or service.
Business Development Representative experience.
3–6 months of previous professional experience with over-the-phone customer service or sales, such as inside sales or telemarketing.
Automotive experience.
Internet sales experience.
Bilingual ability.

Responsibilities

Follow up with prospective customers in response to their emails on the company website.
Coordinate questions and issues with the appropriate department personnel.
Support online customers by setting appointments.
Manage required paperwork and records, and prepare documentation such as forms and reports when needed.
Receive inbound service calls and coordinate schedules of service advisors and service appointments.
Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Continually learn about product updates, features, accessories, inventory, and their benefits to customers.
Focus on customer satisfaction and work to guarantee satisfaction for customers.
Establish personal goals consistent with dealership productivity standards and devise strategies to meet those goals.
Provide information to service or sales management by completing reports.
Attend training sessions and meetings as required.
Follow company policies and procedures.
Perform other duties as assigned.
Demonstrate behaviors consistent with the Company's values in interactions with customers, co-workers, and vendors.
Provide administrative assistance as needed.