Business Development Center (BDC) Representative

Lakeside Toyota • Metairie, LA

1d

About The Position

The Business Development Center (BDC) Manager oversees dealership customer communications by email and telephone, ensuring they meet the dealership’s standards. The manager supervises and trains BDC coordinators, manages daily department operations, monitors performance, and works with other department heads and dealership management. The position is based at a dealership with a stated positive, respectful, family-oriented workplace environment.

Requirements

• Successful track record in Internet sales, automotive dealership business development centers, or Internet sales department management.
• Ability to manage high call volumes, internet leads, and call lists simultaneously.
• Overall knowledge of automotive sales and service department operations.
• Strong organizational skills and leadership abilities.
• Familiarity with dealership CRM and DMS systems.
• High school diploma or GED.
• Basic computer skills.
• Dealership BDC experience.
• Valid driver’s license.

Nice To Haves

• Experience training teams and individuals.

Responsibilities

• Oversee daily BDC department operations.
• Recruit and train BDC staff.
• Understand buying profiles and patterns of typical telephone prospects.
• Run daily, weekly, and monthly reports and track results.
• Prepare individual call-results reports for BDC staff.
• Record and listen to customer calls.
• Train BDC staff by reviewing recorded or live calls and their outcomes.
• Determine which customers to contact based on current marketing initiatives.
• Review performance and develop staff.
• Interface with other department heads.
• Participate in dealership management meetings.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Long-term disability
• Short-term disability
• Paid vacations
• Life insurance
• Direct deposit

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED