Automotive Business Development Center (BDC) Manager

Kuhn Volkswagen • Tampa, FL

19h • Onsite

About The Position

Kuhn Volkswagen is seeking a Business Development Center (BDC) Manager to help drive dealership growth. The manager engages potential customers, manages inbound sales leads and online chats, and maintains a consistent follow-up process. The role focuses on creating business opportunities, setting appointments, and providing exceptional customer interactions from the first point of contact. Kuhn Volkswagen is a fast-paced, high-volume dealership that promotes career advancement, collaboration, and strong performance.

Requirements

• Prior automotive industry experience as an internet manager, BDC manager, or tenured sales associate.
• Strong verbal and written communication skills.
• Self-motivated and goal-oriented, with the ability to work in a fast-paced environment.
• Comfortable making outbound calls and speaking with customers over the phone.
• Experience with CRM software or other sales tracking tools.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively.
• Positive attitude, team-player approach, and professional demeanor.
• Valid driver's license required.

Nice To Haves

• Experience with an equity tool.
• Bilingual in English and Spanish.

Responsibilities

• Respond to inbound sales inquiries by phone, email, video, and online chat.
• Make outbound calls to prospective customers, follow up on leads, and schedule appointments.
• Follow up on dealership opportunities and conduct outbound prospecting calls.
• Ensure sales staff complete their assigned daily tasks.
• Develop and maintain customer relationships to enhance satisfaction and loyalty.
• Communicate with the sales team to ensure customer needs are met efficiently.
• Assist with managing and maintaining the dealership's Customer Relationship Management (CRM) system.
• Qualify leads and convert inquiries into dealership appointments.
• Track performance metrics and report progress to senior management.
• Maintain knowledge of Kuhn Volkswagen products, services, and promotions.
• Respond promptly and professionally to customer inquiries to provide an exceptional customer experience.
• Continuously improve product knowledge and selling techniques.
• Assist with administrative tasks as needed to support the business development department.

Benefits

• Competitive salary and performance-based bonuses.
• Medical, dental, and vision insurance.
• 401(k) plan.
• Paid time off and holidays.
• Career growth and development opportunities.
• Employee discounts on vehicles, parts, and service.
• Supportive and collaborative team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed