Customer Service Representative - Service BDC
About The Position
Sunset Automotive Group is hiring a bilingual Spanish- and English-speaking Customer Service Representative for its Service Business Development Center (BDC) at Sunset Chevrolet. The role responds to customer inquiries by phone, email, and online chat, answers questions about service, and schedules appointments. It also involves contacting current clients with service reminders and arranging appointments. The position requires strong customer service, communication, multitasking, and organization skills in a fast-paced dealership environment. Some automotive service experience is preferred but not required; prior experience in a BDC or a related call center, inside sales, customer service, marketing, or lead-conversion role is required. Full-time BDC Associates are eligible for the listed benefits. Candidates must pass a background check and drug screen before hire.
Requirements
- Fluency in Spanish and English, both verbally and in writing.
- Previous success in a BDC or related position, such as call center, inside sales, customer service, marketing, or lead conversion.
- Excellent customer service and communication skills.
- Ability to establish rapport and build relationships to encourage repeat customers.
- Strong multitasking and organizational skills.
- Intermediate computer proficiency.
- Verifiable work history.
- Professional appearance and demeanor.
- Ability to work as a team player in a fast-paced environment and maintain a pleasant personality.
Nice To Haves
- Some experience with automotive service.
Responsibilities
- Monitor and respond to internet and phone inquiries in Spanish and English.
- Determine customers’ vehicle service needs through active listening.
- Make outgoing calls to current clients to provide service reminders and schedule appointments.
- Learn, understand, and follow call and email scripts.
- Set, confirm, and follow up on appointments.
- Conduct customer satisfaction surveys.
- Perform other duties as required.
Benefits
- Medical, dental, and vision insurance.
- 401(k) retirement plan.
- Life and disability insurance.
- Paid time off available to use after six months.
- Company-paid training.
- Employee discounts at all Sunset locations.
- Great pay plan.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
