Automotive Service BDC

Turner Kia • Harrisburg, PA

3d • Onsite

About The Position

The Business Development Center Representative supports the dealership’s service business by handling a high volume of customer inquiries through inbound and outbound calls, email, and text. The role involves entering customer information into the dealership’s computer database, setting service appointments for current and prospective customers, following up with existing customers to assess satisfaction, and generating service leads. Representatives use dealership resources and provided training and coaching to build rapport, address customer concerns, and encourage appointments. The position handles approximately 80–100 inbound and outbound calls per day and does not involve cold calling. Setting appointments may include selling add-on services. The job is full-time and located in Harrisburg, Pennsylvania.

Requirements

• Previous call center experience is a plus.
• Previous Service BDC experience is strongly preferred.
• Proficient computer skills.
• Competence communicating through email, telephone, and text.
• Professional appearance and demeanor.
• Tenacious yet professional follow-up with customers.
• Ability to thrive in a team environment.
• Flexibility to rotate between day or evening shifts.
• Ability to overcome challenges and handle high-volume work.
• Excellent follow-up skills.
• Valid driver’s license.
• High school diploma or equivalent.

Nice To Haves

• Previous call center experience.
• Previous Service BDC experience.

Responsibilities

• Communicate with internet customers and prospects by phone, email, or text.
• Maintain thorough knowledge of dealership products and services.
• Maintain an ongoing customer database to capture repeat business.
• Handle incoming calls and conduct high-volume inbound and outbound calls using dealership resources.
• Set service appointments for customers to visit the Service Department, which may require selling add-on services.
• Use provided training and coaching to build rapport, address concerns and objections, and motivate customers to make appointments.
• Follow up with existing customers to determine satisfaction and pursue customer opportunities.
• Generate service leads and help the dealership achieve sales and service goals by developing business and following up on opportunities.

Benefits

• Competitive pay plans with monthly bonus opportunities.
• Full paid training and support.
• Quality work environment.
• Medical insurance.
• Dental insurance.
• Vision coverage.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED