Automotive Service BDC Representative

Madison Honda•Madison, NJ

22h

About The Position

The Automotive Service BDC Representative uses selling ability, computer skills, a courteous phone manner, and a positive attitude to bring customers into the dealership. The role handles a high volume of inbound and outbound calls and follows up with customers to support appointment scheduling and customer-service satisfaction. Product knowledge is taught through company training. The position also responds to website and internet inquiries and supports coordination between customers and the Sales and Service departments. Duties may change to meet business and organizational needs.

Requirements

High school diploma or equivalent.
Previous phone or telemarketing experience; experience in automotive, business development, or customer service is highly preferable.
Previous experience with scripts, power tracks, and alternative choices.
Professional, enthusiastic, and friendly attitude when interacting with potential clients and customers.
Strong verbal, written, and communication skills, including the ability to initiate dialogue with the BDC Manager and communicate effectively and efficiently.
Organized, able to multitask, and self-motivated.
Ability to work effectively as part of a team or independently on assigned tasks in a fast-paced environment.
Strong time-management and prioritization skills.
Ability to meet or exceed monthly goals.

Nice To Haves

Knowledge of Microsoft Word.
Computer literacy and data-entry skills.
Previous experience in automotive, business development, or customer service.

Responsibilities

Answer incoming calls according to script and schedule sales appointments.
Make outbound calls and conduct follow-up calls.
Log customer comments and schedule follow-up contact when an appointment is not made.
Contact customers using scripts to schedule Sales and Service appointments, and confirm scheduled appointments.
Post scheduled appointments on the BDC appointment board.
Reschedule appointments when customers do not show.
Follow up with the Sales or Service department to determine whether appointments were kept and their outcomes.
Schedule future customer contact as needed.
Update customer information and changes in the database.
Generate letters, postcards, and emails according to a predetermined timeline for follow-up reminders.
Contact customers in support of current marketing initiatives.
Respond to customer website requests and contact internet customers by email and phone to schedule appointments.
Follow up on internet customer emails according to a predetermined timeline.
Notify necessary departments when appointments are scheduled.
Assist with other duties as assigned.
Meet or exceed monthly goals.