Automotive Sales BDC Representative

Tooele Motor Company • Tooele, UT

4d

About The Position

Tooele Motor Company is hiring a motivated, friendly, and outgoing Automotive Sales BDC Representative for its team in Tooele, Utah. The representative is the first point of contact for customers interested in purchasing a vehicle, responding to online inquiries, answering phone calls, scheduling appointments, and connecting customers with the automotive sales team. Automotive experience is not required; candidates with customer service, retail sales, call center, appointment scheduling, or other customer-facing experience are welcome.

The role supports a straightforward, enjoyable vehicle-buying experience built on honesty, transparency, and outstanding customer service. The dealership represents Chevrolet, Ford, Chrysler, Dodge, Jeep, and RAM. The BDC Representative helps customers find their next vehicle while supporting the sales team's success.

Requirements

• Excellent communication and customer service skills.
• Friendly, positive, and professional attitude.
• Comfortable making and receiving phone calls throughout the day.
• Strong organizational skills and attention to detail.
• Basic computer skills and ability to learn new software.
• Ability to multitask in a fast-paced dealership environment.
• Dependable, motivated, and eager to learn.

Nice To Haves

• Previous customer service, sales, call center, or appointment-setting experience is preferred.
• Automotive dealership or BDC experience is a plus, but not required.

Responsibilities

• Respond promptly to incoming internet leads, customer inquiries, phone calls, emails, and text messages.
• Schedule appointments for customers interested in purchasing new or used vehicles.
• Follow up with prospective customers to answer questions and encourage dealership visits.
• Make outbound calls to customers who have previously expressed interest in purchasing a vehicle.
• Maintain accurate customer records and follow-up activities using the customer relationship management (CRM) system.
• Confirm upcoming appointments and help ensure a positive customer experience.
• Work closely with the automotive sales team to coordinate appointments and customer needs.
• Build relationships with potential customers through professional, friendly communication.
• Meet individual and team goals for customer engagement, lead follow-up, and appointment scheduling.

Benefits

• Health insurance
• Dental and vision insurance
• Paid time off (PTO)
• 401(k) retirement plan
• Employee discounts
• Training and professional development
• Opportunities for career advancement
• Supportive, team-oriented work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed