Automotive Sales BDC Representative

Tooele Motor Company•Tooele, UT

22h•$30,000 - $50,000

About The Position

Tooele Motor Company is hiring a motivated, friendly, and outgoing Automotive Sales BDC Representative in Tooele, Utah. The Sales BDC Representative is the first point of contact for customers interested in purchasing a vehicle. The role responds to online inquiries, answers phone calls, schedules appointments, and connects customers with the automotive sales team. Candidates from customer service, retail sales, call centers, appointment scheduling, and other customer-facing backgrounds are welcome; automotive experience is not required. The position is full-time, with annual compensation of $30,000–$50,000. Tooele Motor Company represents Chevrolet, Ford, Chrysler, Dodge, Jeep, and RAM, and emphasizes an honest, transparent, relaxed, no-pressure shopping experience and outstanding customer service. The BDC Representative helps customers find their next vehicle while supporting the sales team's success.

Requirements

Excellent communication and customer service skills.
Friendly, positive, and professional attitude.
Comfortable making and receiving phone calls throughout the day.
Strong organizational skills and attention to detail.
Basic computer skills and ability to learn new software.
Ability to multitask in a fast-paced dealership environment.
Dependable, motivated, and eager to learn.

Nice To Haves

Previous customer service, sales, call center, or appointment-setting experience is preferred.
Automotive dealership or BDC experience is a plus, but not required.

Responsibilities

Respond promptly to incoming internet leads, customer inquiries, phone calls, emails, and text messages.
Schedule appointments for customers interested in purchasing new or used vehicles.
Follow up with prospective customers to answer questions and encourage dealership visits.
Make outbound calls to customers who have previously expressed interest in purchasing a vehicle.
Maintain accurate customer records and follow-up activities using the customer relationship management (CRM) system.
Confirm upcoming appointments and help ensure a positive customer experience.
Work closely with the automotive sales team to coordinate appointments and customer needs.
Build relationships with potential customers through professional, friendly communication.
Meet individual and team goals for customer engagement, lead follow-up, and appointment scheduling.