Re-Sale Escrow Supervisor

Keystone Pacific Property Management•Irvine, CA

1d•Hybrid

About The Position

The Re-Sale Escrow Supervisor is responsible for the activities and processes of the Re-Sale Escrow department. The role collaborates with Property Managers, General Managers, community association Board of Directors, and third-party service providers to set up new communities and ensure smooth transitions for new and resale properties. The supervisor builds and manages teams, supports departmental success, and helps ensure prompt, compliant service. Keystone Pacific Property Management, LLC is a community management firm headquartered in Irvine, California, with offices throughout Northern and Southern California, Colorado, and Idaho. The company provides management services for planned-unit developments, condominiums, mixed-use and commercial properties, new project developments, large-scale onsite communities, and master-planned community associations. This position offers a hybrid work arrangement and flexible scheduling, with a salary of $75,000–$90,000 annually. The role includes supervising team members and overseeing escrow, association account setup, homeowner billing and statements, reporting, and third-party services. The work takes place in a typical office environment with low-level noise exposure and may require driving to communities.

Requirements

High school diploma required.
Normally requires four or more years of progressively responsible escrow or accounting experience in a comparable setting.
Ability to perform essential duties with minimal supervision and with discretion, judgment, and independence.
Excellent organizational and time-management skills; ability to manage competing priorities under pressure in a fast-paced environment.
Ability and experience leading and coordinating a team in a high-volume, time-sensitive environment, including mentoring and providing training.
Strong employee relations skills, including resolving problems and supporting employee satisfaction.
Strong written and verbal communication skills.
Exceptional customer service skills.
Ability to use computers to record, store, and analyze information.
Proficiency and technical aptitude with MS Office, including Excel, Word, PowerPoint, and Outlook, and with company applications.
Knowledge of common office business machines.
Ability to use logic and reasoning to assess alternative solutions, conclusions, or approaches to problems.
Strong attention to detail and analytical skills.
Ability to solve problems and remain calm and alert during busy periods.
Ability to drive to communities.
Ability to sit, stand, and operate business equipment.
Professional attire and demeanor.

Nice To Haves

Two years of supervisory experience preferred.
Bachelor’s degree preferred.

Responsibilities

Ensure proper FHA processing for associations by tracking, monitoring, and reporting eligible accounts; completing applications and renewals; and preparing proposals and invoices.
Implement new fiscal association budgets by updating billing controls.
Post homeowner assessments monthly and generate statements.
Prepare reports, including New Sales Income Reports and New Sale Closing Reports, and other reports as requested.
Manage third-party services related to escrow processing and homeowner statement processing.
Oversee new and existing association setup, including establishing accounts and collecting and verifying required documents.
Oversee Escrow department processes and procedures to ensure compliance and prompt resolution.
Supervise team members and provide guidance and direction to achieve departmental results.
Participate in interviewing and selecting candidates to meet staffing needs.
Participate in management training and ensure team members complete required training and attend mandatory meetings.
Monitor and develop team member performance through feedback, coaching, training, counseling, evaluations, and recognition.
Make merit decisions within budget or established guidelines and determine promotions or reclassifications within company policy.
Keep team members informed about relevant information, policies, procedures, and processes needed to provide customer service.
Manage and coordinate the team’s schedule; review and approve timecards and time-off requests.
Follow Human Resources policies and collaborate with the HR team as needed.
Manage special projects as requested.
Practice and adhere to Keystone’s Core Values, Mission, and Vision.
Perform additional job duties as required by the supervisor.

Benefits

Competitive salary
Hybrid and flexible working arrangements
Work-life balance
Career growth opportunities
Training and mentorship from successful leaders in the HOA industry
Support for continued education
Cell phone stipend
Mileage reimbursement
Medical insurance (HMO and PPO)
Dental insurance
Vision insurance
Flexible spending account
Pet savings
Pre-paid legal
Employer-paid basic life and AD&D insurance
Voluntary life and short-term disability insurance
Free employee assistance program
401(k) retirement plan with company match
Financial and health/wellness education
Bereavement and mandated leave of absence
Applicable paid time off
12 paid holidays, including floating holidays, half days, and early office closures before certain major holidays