Supervisor, Escrow Payments

Allied Solutions LLC•Carmel, IN

2d•Onsite

About The Position

The Supervisor, Escrow Payments leads Escrow Payments employees through coaching and support, management of work schedules and daily tasks, project coordination, and employee performance management. The role requires attention to detail and supervisory ability, and provides employees with guidance for professional growth while monitoring and improving quality and efficiency benchmarks. The supervisor also fosters effective client communication to support satisfaction with payment resolutions. The role includes monitoring workflows and employee performance to ensure accurate, timely work and adherence to company and department policies and lender service-level agreements. It also involves developing employees’ skills and knowledge of client needs, internal processes, and business operations; participating in hiring and other personnel decisions; and organizing department meetings to communicate procedures, client particulars, department changes, and work-area challenges. The position requires a high school diploma, 3–4 years of directly related work experience, and at least 2 years of people leader experience. The job description identifies the role as onsite. The company describes a comprehensive benefits package and promotes career growth opportunities from within.

Requirements

High school diploma.
3–4 years of directly related work experience.
At least 2 years of people leader experience.
Attention to detail and supervisory abilities.

Responsibilities

Monitor, coach, and collaborate with Escrow Payments employees on quality, quantity of work, and adherence to company and department policies to meet lender service-level agreements.
Monitor workflows and assign employee responsibilities to ensure daily tasks are completed promptly and accurately.
Communicate with department management and impacted areas when service-delivery expectations may not be met.
Develop employees’ professional skills and knowledge of client needs, internal processes, and overall business operations.
Interview, hire, coach, evaluate, discipline, and terminate employees in accordance with Human Resources requirements and with management and Human Resources guidance.
Organize and conduct department meetings to communicate new procedures, client particulars, department changes, and challenges related to employees’ responsibilities.
Manage work schedules, daily tasks, projects, and employee performance.
Foster effective communication with clients to support satisfaction regarding payment resolutions.
Monitor and improve quality and efficiency benchmarks within the area of responsibility.