Supervisor, Escrow Payments

Allied Solutions • Carmel, IN

11h • Onsite

About The Position

The Supervisor, Escrow Payments leads Escrow Payments employees through coaching, support, and management of work schedules, daily tasks, projects, and employee performance. The role requires attention to detail and supervisory ability, and provides employees with guidance for growth while monitoring and improving quality and efficiency benchmarks. The supervisor also fosters effective client communication to support satisfaction with payment resolutions.

The supervisor oversees work quality, volume, and adherence to company and department policies to meet lender Service Level Agreements. They monitor workflows, assign responsibilities, and communicate risks to service delivery expectations to department management and affected areas. The role also develops employees’ professional skills and knowledge of client needs, internal processes, and business operations, and handles employee hiring and performance actions in accordance with Human Resources requirements and management guidance.

Requirements

• High school diploma required.
• 3–4 years of directly related work experience required.
• 2+ years of people leader experience required.

Responsibilities

• Monitor, coach, and collaborate with Escrow Payments employees on work quality and quantity and adherence to company and department policies to meet lender Service Level Agreements.
• Monitor workflows and assign responsibilities to ensure prompt and accurate completion of daily tasks; communicate risks to service delivery expectations to department management and other impacted areas.
• Develop employees’ professional skills and knowledge of client needs, internal processes, and overall business operations.
• Interview, hire, coach, evaluate, discipline, and terminate employees in accordance with Human Resources requirements and with guidance from management and Human Resources.
• Organize and conduct department meetings to inform employees about new procedures or client particulars, department changes, and challenges related to their responsibilities.
• Manage employee work schedules, daily tasks, projects, and performance.
• Foster effective communication with clients to drive satisfaction regarding payment resolutions.
• Monitor and improve quality and efficiency benchmarks in the area of responsibility.

Benefits

• Medical, dental, and vision insurance coverage.
• Company-paid life and disability coverage.
• 401(k) options with company match.
• Three weeks of PTO by the end of the first year.
• Career growth opportunities and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED