Retail Sale Supervisor Full Time

BJ's Wholesale Club • Ithaca, NY

8d • $21 - $27

About The Position

The Member Experience Supervisor provides leadership and direction within the club, working closely with the Assistant Club Manager of Member Experience. The role drives club performance, particularly in directly managed departments, and leads Front End Leads, Cashiers, and the Membership Sales Ambassador. The supervisor ensures consistent execution of policies and procedures, positive member service, and Grand Opening Look Daily (GOLD) club standards. The position also develops talent, leads audit compliance efforts, collaborates with Business Partners, and oversees certification and training to support operational excellence.

The supervisor leads frontline and membership services functions, focusing on membership performance, frontline service, Voice of the Member, and promotions. Responsibilities include team hiring and development, staffing and process execution, policy compliance, membership growth and retention, productivity, communication, and service quality. The role uses company reporting tools to identify performance trends and opportunities, works with club leadership to improve outcomes, and supports other departments as needed.

The position requires open shift availability, regular and predictable attendance, and the ability to meet physical demands that include frequent movement on hard surfaces, occasional bending, pulling, and reaching, and regular lifting of up to 50 pounds. The role may involve temperature extremes, loud noise in perishable areas, and exposure to cleaning agents. The stated pay range is $21.25–$26.56.

Requirements

• Demonstrated leadership capabilities, including supervising cross-functional teams, training team members, and driving and communicating results.
• Basic computer knowledge, including MS Word, MS Excel, and email.
• Open shift availability.
• At least 18 years of age.
• Must maintain all required training and certifications.

Nice To Haves

• Two years of customer service or sales experience.
• High school diploma, college degree, and/or big-box wholesale, retail, grocery, or leadership experience.

Responsibilities

• Lead Frontline, Membership Services Desk, Membership Sales Ambassador, and related functions, focusing on membership performance, frontline service, Voice of the Member, and club promotions.
• Recruit, train, coach, motivate, and manage the performance of Front End Leads, Cashiers, and Membership Sales Ambassadors, providing feedback and discipline as needed.
• Ensure appropriate staffing and operational processes are in place to support member service and execution.
• Maintain knowledge of and consistently apply club policies and procedures across Member Services and Frontline teams.
• Implement corporate programs and initiatives according to standards, plans, and performance expectations.
• Enforce operational standards and procedures to maintain integrity and control in Member Services and Frontline areas.
• Use company systems and reporting platforms to assess performance, identify strengths and opportunities, plan development actions, and collaborate with the Assistant Club Manager of Member Experience to improve results.
• Communicate membership, frontline initiatives, and club updates across team members, leadership, and support teams.
• Drive membership acquisition, retention, loyalty, and member experience initiatives to achieve Membership Fee Income goals and other membership KPIs.
• Meet or exceed frontline productivity expectations through effective scheduling, task execution, and process adherence.
• Monitor team performance and member interactions to maintain a positive, consistent service experience.
• Oversee weekly entry of Front Door recoveries and lead retraining or corrective action as needed.
• Maintain adherence to club policies, procedures, and operational expectations.
• Support other departments at the discretion of Club Leadership.
• Maintain regular, predictable, full attendance.
• Develop team members through coaching, training, feedback, collaboration, and empowerment.
• Promote a values-based, inclusive, safe, and collaborative team culture; recognize achievements and support career growth.
• Ensure daily execution of GOLD Member Standards and reinforce Greet, Anticipate, Appreciate; Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank service behaviors.
• Observe member engagement and department execution, support resolution of member concerns, and drive satisfaction.
• Maintain club standards and ensure relevant bottom-quartile core KPIs are at plan or better.
• Meet or exceed labor and supply plans, use reporting to identify trends and opportunities, and build knowledge of club and department performance metrics.

Benefits

• Weekly pay.
• Daily Pay access to earned wages before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Medical plan options.
• Optional dental and vision coverage.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan with shares available at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED