Retail Sale Supervisor Full Time

BJ's Wholesale Club • Ithaca, NY

6d

About The Position

The Member Experience Supervisor provides leadership and direction within the club, working closely with the Assistant Club Manager of Member Experience. The role directly leads Front End Leads, Cashiers, and Membership Sales Ambassadors and drives club performance, particularly in the departments under its direct management. The supervisor ensures consistent execution of policies and procedures, a positive member-service experience, and Grand Opening Look Daily (GOLD) club standards.

The position develops talent, leads audit-compliance efforts, collaborates with Business Partners, and oversees certification and training to support operational excellence. It leads frontline and membership functions, drives membership performance and retention, and uses reporting to identify trends, development needs, and opportunities to improve results and the member experience. The supervisor also supports other departments as directed by Club Leadership and maintains regular, predictable, full attendance.

Requirements

• Demonstrated leadership capabilities, including supervising cross-functional teams, training team members, and driving and communicating results.
• Basic computer knowledge, including MS Word, MS Excel, and email.
• Open shift availability.
• At least 18 years of age.
• Must maintain all required training and certifications.
• Ability to move frequently on hard surfaces and occasionally bend, pull, and reach.
• Ability to regularly lift up to 50 pounds and occasionally lift heavier items with assistance.
• Ability to work around temperature extremes and loud noises in perishable areas and potential exposure to cleaning agents.

Nice To Haves

• Two years of customer service or sales experience.
• High school diploma, college degree, and/or experience in big-box wholesale, retail, grocery, or leadership.

Responsibilities

• Lead Front End Leads, Cashiers, Membership Sales Ambassadors, and Member Services and frontline functions.
• Drive membership performance, frontline service, Voice of the Member, and club promotions to support member experience and business results.
• Recruit, train, coach, motivate, and manage the performance of team members; provide feedback and discipline as needed.
• Ensure appropriate staffing and operational processes are in place to support member service and execution.
• Maintain and consistently apply club policies, procedures, and operational standards.
• Implement corporate programs and initiatives according to plan and performance expectations.
• Lead audit-compliance efforts and enforce operational standards in Member Services and Frontline areas.
• Use company systems and reporting tools to assess performance, identify opportunities, guide development, and collaborate with the Assistant Club Manager of Member Experience.
• Communicate membership, frontline initiatives, and club updates across team members, leadership, and support teams.
• Execute membership acquisition, retention, loyalty, and member-experience initiatives to achieve Membership Fee Income goals and other membership KPIs.
• Meet frontline productivity expectations through effective scheduling, task execution, and process adherence.
• Monitor team performance and member interactions to ensure consistent service excellence.
• Ensure weekly entry of Front Door recoveries and lead retraining or corrective action as needed.
• Maintain GOLD standards and key service behaviors, including Greet, Anticipate, Appreciate; Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank.
• Monitor member engagement and department execution, resolve member concerns, and support member satisfaction.
• Maintain club standards and address relevant bottom-quartile core KPIs; meet or exceed labor and supply plans.
• Use reporting to identify business trends and opportunities and develop a strong understanding of club and department performance metrics.
• Support other departments at the discretion of Club Leadership.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Access to earned pay before payday through Daily Pay; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match, available to team members age 18 and older.
• Employee Stock Purchase Plan with the opportunity to purchase BJ’s common stock at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed