RCM Implementation Consultant II

Ensora Health•New York, IN

About The Position

The Implementation Consultant II, RCM is a developing professional who helps customers successfully adopt and optimize revenue cycle management solutions. Working with customers and cross-functional teams, the consultant supports system configuration, workflow design, issue resolution, and implementation activities while building expertise in healthcare operations and revenue cycle processes. The role suits a curious, adaptable, and forward-thinking professional interested in using technology, automation, and AI-enabled solutions to improve customer outcomes, operational efficiency, and product adoption.

Requirements

Bachelor's degree or equivalent experience.
At least 2 years of experience.
Experience with system implementation, revenue cycle management (RCM), or healthcare operations.
Understanding of revenue cycle workflows and processes.
Strong organizational and communication skills.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Ability to learn new technologies, systems, and processes quickly.
Strong critical thinking skills and ability to analyze issues and determine appropriate actions.
Detail-oriented approach and commitment to accuracy in system configuration, validation, and documentation.
Problem-solving skills and ability to navigate implementation challenges.
Experience identifying opportunities for process improvement and operational efficiency.
Interest in using technology, automation, and AI-enabled solutions to solve business challenges and improve customer outcomes.
Growth mindset and ability to adapt to evolving systems, tools, and business needs.

Responsibilities

Support customer onboarding and implementation activities to ensure a smooth transition to Ensora solutions.
Configure billing rules, payer setup, and claim workflows to align with customer requirements and best practices.
Understand customers' current workflows and recommend system configurations that support operational goals.
Troubleshoot and resolve standard system and process issues, escalating more complex challenges when appropriate.
Assist with claim validation and identify rejections, denials, and processing errors.
Document implementation activities, workflows, decisions, and system configurations.
Communicate with customers, project stakeholders, and internal teams to maintain alignment and progress throughout implementations.
Monitor implementation milestones and support project deliverables.
Identify opportunities to improve implementation processes, streamline workflows, and enhance the customer experience.
Use technology, analytics, automation, and AI-enabled tools to improve efficiency, support data-driven decisions, and optimize implementation results.
Stay current on industry trends, healthcare technology advancements, and revenue cycle best practices.