VP, RCM Implementation & Integration

NextGen Federal Systems • Remote GA, GA

2d

About The Position

The Vice President, RCM Implementation & Integration leads the implementation and integration of revenue cycle management (RCM) technology and services for new and existing clients across product segments. The role owns new client implementations end to end, including training and the development and maintenance of RCM standard operating procedures (SOPs). It serves as the RCM subject matter expert for product development, management and optimization, and partners with vendors and internal stakeholders to deliver new technology and services on time and on budget.

The position leads a high-performing implementation and integration team and establishes implementation and integration KPIs. It monitors performance, identifies risks and issues, and drives timely resolution and escalation as needed. Other duties that support the overall objective of the position may be assigned.

Requirements

• Bachelor's degree in Business Administration, Health Management Information Systems or a related field, or a combination of education and experience that provides the required qualifications.
• At least 10 years of progressive RCM experience or related leadership experience.
• At least 5 years of experience leading RCM technology and/or services implementations, integrations or large-scale client onboarding.
• Experience developing SOPs, training programs and implementation playbooks.
• Demonstrated experience managing vendors, budgets and cross-functional projects.
• Knowledge of RCM best practices, RCM technology, practice management systems, integration processes, and implementation and project management methodologies.
• Knowledge and understanding of business processes and drivers for providers across large and small market segments.
• Skills in leadership, executive-level communication and presentations, project and program management, vendor management, negotiation, training and facilitation, strategy and analysis.
• Ability to lead complex implementations and integrations to on-time, on-budget delivery; translate operational needs into product requirements; develop clear, repeatable SOPs and training; establish credibility; build supportive cross-functional relationships; and balance multiple competing priorities.

Nice To Haves

• Practice Management Software experience; NGE and NGO platform experience is strongly preferred.
• Project Management Professional (PMP), HFMA Certified Revenue Cycle Representative (CRCR) or related certification.

Responsibilities

• Lead technology and services client integrations across product segments, ensuring a seamless transition into RCM operations.
• Direct new client implementations from contract through go-live and stabilization, including project planning, resource allocation, milestone tracking and executive status reporting.
• Oversee integration of RCM products and solutions into client workflows and internal operations, aligning them with RCM best practices and client goals.
• Develop, implement and maintain RCM SOPs, playbooks and implementation methodologies to drive consistency, scalability and quality across client segments.
• Design and deliver client and internal training programs and materials that support adoption of RCM technology and services.
• Serve as the RCM subject matter expert for product development, providing requirements, workflow design input and operational feedback to product and technology teams.
• Partner with product management to prioritize enhancements, drive product optimization, and measure adoption, performance and ROI of RCM products.
• Manage vendor relationships and coordinate with Operations, Technology, Client Success, Sales and Finance to deliver new technology and services on time and on budget.
• Establish implementation and integration KPIs, monitor performance, identify risks and issues, and drive timely resolution and escalation.
• Build, lead and develop a high-performing implementation and integration team, fostering accountability, continuous improvement and a client-focused culture.
• Perform other duties that support the overall objective of the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive