Rare Disease Key Account Manager - Atlanta, GA
About The Position
The Rare Disease Key Account Manager (KAM) works with stakeholders in assigned health systems, specialty clinics, infusion centers, and other sites of care to reduce time to diagnosis, increase appropriate patient identification, and improve speed to treatment for patients who may benefit from Amgen rare disease therapies. The KAM identifies account-level access, operational, economic, and care-delivery barriers and develops strategies to support appropriate therapy access, clinic readiness, buy-and-bill operations, and a reliable patient and customer experience throughout the treatment journey. The role develops account strategies aligned with customer priorities and Amgen portfolio objectives; supports contracting and durable access solutions; evaluates and improves buy-and-bill workflows and reimbursement readiness; and coordinates initiatives with sales, medical, patient services, market access, trade, analytics, and brand colleagues. The KAM maintains account plans and records, monitors account performance, and provides actionable insights to internal partners. Approximately 40–60% travel is required within the assigned geography, including customer meetings, internal planning, and industry events.
Requirements
- One of the following education and experience combinations: doctorate degree and 2 years of sales and/or related account management experience; master's degree and 4 years; bachelor's degree and 6 years; associate's degree and 10 years; or high school diploma/GED and 12 years.
Nice To Haves
- Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
- Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.
- Knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.
- Prior contracting or account negotiation experience, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
- Understanding of clinic operations and site-of-care decision drivers.
- Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
- Executive communication, problem-solving, and influence skills across clinical and administrative stakeholders.
- Ability to manage competing priorities, work independently, and execute through cross-functional teams.
- Patient-centered and compliant approach to customer engagement and solution development.
Responsibilities
- Assess assigned accounts to identify access, operational, economic, and care-delivery barriers affecting appropriate rare disease therapy use, and opportunities to reduce time to diagnosis and treatment.
- Develop and execute account plans aligned with customer priorities and Amgen portfolio objectives, including portfolio growth, patient access, site-of-care needs, and treatment continuity.
- Map and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.
- Translate account data and insights into opportunity hypotheses, action plans, and site performance reviews.
- Lead assigned commercial contracting opportunities, coordinate internal approvals, and support compliant negotiation and execution.
- Identify and address barriers involving contracting, customer membership, ordering, distribution channels, formulary or pathway decisions, and product availability.
- Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues to support durable access solutions.
- Support account business reviews covering contract performance, patient access, operational readiness, and appropriate commercial opportunities.
- Evaluate buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk.
- Work with clinics and internal partners to improve reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.
- Provide education, workflow support, and coordinated resources to strengthen sites' readiness to initiate and maintain therapy.
- Help customers identify operational gaps that may delay treatment, including referral handoffs, scheduling, infusion capacity, care coordination, and post-initiation follow-up.
- Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.
- Share timely, actionable field insights about customer needs, competitive dynamics, reimbursement trends, and operational barriers.
- Monitor account performance and adapt priorities to meet agreed objectives compliantly.
- Maintain accurate account plans, account affiliations, activity records, and opportunity documentation in required systems.
- Lead matrix planning and follow-through for priority account initiatives, clarifying partner roles, decision points, owners, and timelines.
Benefits
- Health and welfare plans for staff and eligible dependents.
- Retirement and savings plans with opportunities to save toward retirement or other goals, including generous company contributions.
- Group medical, dental, and vision coverage.
- Life and disability insurance.
- Flexible spending accounts.
- Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
- Stock-based long-term incentives.
- Award-winning time-off plans and bi-annual company-wide shutdowns.
- Career development opportunities.
- Flexible work models, including remote work arrangements where possible.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
