Key Account Manager - Endocrinology-Ocular (Rare Disease )- Atlanta

Amgen•Atlanta, GA

12d

About The Position

The Rare Disease Key Account Manager reduces time to diagnosis, increases appropriate patient identification, and improves speed to treatment by partnering with stakeholders in targeted accounts. The role addresses operational and access challenges for appropriate therapies across assigned health systems, specialty clinics, infusion centers, and other sites of care. The KAM identifies account-level barriers and executes strategies to support appropriate access, clinic readiness, buy-and-bill operations, and a reliable patient and customer experience throughout the rare disease treatment journey. The position covers an assigned geography and requires approximately 40–60% travel for customer meetings, internal planning, and industry events.

Requirements

Doctorate degree and 2 years of sales experience and/or related account management experience; or a master’s degree and 4 years; or a bachelor’s degree and 6 years; or an associate’s degree and 10 years; or a high school diploma/GED and 12 years.
Ability to travel approximately 40–60% within an assigned geography.

Nice To Haves

Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.
Knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.
Prior contracting, account negotiation, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
Understanding of clinic operations and site-of-care decision drivers.
Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
Executive communication, problem-solving, and influence skills across clinical and administrative stakeholders.
Ability to manage competing priorities, operate independently, and execute through cross-functional teams.
Patient-centered and compliant approach to customer engagement and solution development.

Responsibilities

Assess assigned accounts to identify access, operational, economic, and care-delivery barriers affecting appropriate therapy use, diagnosis, and treatment timing.
Develop and execute account plans aligned with customer priorities, including portfolio growth, patient access, site-of-care needs, and treatment continuity.
Map and engage clinical and administrative stakeholders, including leaders in pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordination.
Translate account data and insights into opportunity hypotheses, action plans, and site performance reviews.
Lead commercial contracting opportunities for assigned accounts, coordinate internal approvals, and support compliant negotiation and execution.
Identify and address barriers related to contracting, customer membership, ordering, distribution, formulary or pathway decisions, and product availability.
Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues on access solutions.
Support account business reviews covering contract performance, patient access, operational readiness, and commercial opportunities.
Evaluate buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk.
Work with clinics and internal partners to improve reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.
Provide education, workflow support, and coordinated resources to strengthen site readiness to initiate and maintain therapy.
Help customers identify operational gaps that may delay treatment, including referral handoffs, scheduling, infusion capacity, care coordination, and follow-up.
Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.
Share timely field insights about customer needs, competitive dynamics, reimbursement trends, and operational barriers with matrix colleagues.
Monitor account performance and adapt priorities to meet agreed objectives compliantly.
Maintain accurate account plans, affiliations, activity records, and opportunity documentation in required systems.
Lead matrix planning and follow-through for priority account initiatives, clarifying roles, decision points, owners, and timelines.

Benefits

Health and welfare plans for staff and eligible dependents.
Financial plans with opportunities to save toward retirement or other goals.
Career development opportunities.
Retirement and Savings Plan with generous company contributions.
Group medical, dental, and vision coverage.
Life and disability insurance.
Flexible spending accounts.
Discretionary annual bonus program, or a sales-based incentive plan for field sales representatives.
Stock-based long-term incentives.
Award-winning time-off plans and bi-annual company-wide shutdowns.
Flexible work models, including remote work arrangements where possible.