Key Account Manager - Endocrinology-Ocular (Rare Disease) - Appalachia

Amgen • Buffalo, NY

4d

About The Position

The Rare Disease Key Account Manager is responsible for reducing time to diagnosis, increasing appropriate patient identification, and improving speed to treatment by partnering with key stakeholders in targeted accounts. The role addresses operational and access challenges for appropriate therapies across assigned health systems, specialty clinics, infusion centers, and other sites of care to grow the rare disease business in those accounts and markets. The manager diagnoses account-level barriers and executes strategies to enable appropriate access to therapy, strengthen clinic readiness, optimize buy-and-bill operations, and support a reliable patient and customer experience throughout the rare disease treatment journey.

The position develops account strategies, supports contracting and access opportunities, optimizes buy-and-bill workflows, enables sites of care, and leads cross-functional account initiatives. It involves approximately 40–60% travel within an assigned geography for customer meetings, internal planning, and industry events.

Requirements

• Doctorate degree and 2 years of sales experience and/or related account management experience; or
• Master’s degree and 4 years of sales experience and/or related account management experience; or
• Bachelor’s degree and 6 years of sales experience and/or related account management experience; or
• Associate’s degree and 10 years of sales experience and/or related account management experience; or
• High school diploma/GED and 12 years of sales experience and/or related account management experience.

Nice To Haves

• Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
• Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.
• Knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.
• Prior contracting, account negotiation, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
• Understanding of clinic operations and site-of-care decision drivers.
• Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
• Executive communication, problem-solving, and influence skills across clinical and administrative stakeholders.
• Ability to manage competing priorities, operate independently, and execute through cross-functional teams.
• Patient-centered, compliant approach to customer engagement and solution development.

Responsibilities

• Assess business environments across assigned accounts to identify access, operational, economic, and care-delivery barriers affecting appropriate rare disease therapy use, and work to reduce time to diagnosis and treatment.
• Develop and execute account plans aligned with customer priorities, including portfolio growth, patient access, site-of-care needs, and treatment continuity.
• Build stakeholder maps and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators through proactive calls.
• Translate account data and insights into opportunity hypotheses, action plans, and site performance reviews.
• Lead assigned account contracting opportunities, coordinate internal approvals, and support compliant negotiation and execution.
• Identify and address barriers involving contracting, customer membership, ordering, distribution channels, formulary or pathway decisions, and product availability.
• Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues to support durable access solutions.
• Support account business reviews covering contract performance, patient access, operational readiness, and appropriate commercial opportunities.
• Evaluate buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk.
• Work with clinics and internal partners to improve reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.
• Engage sites of care through education, workflow support, and coordinated resources to strengthen readiness to initiate and maintain therapy.
• Help customers identify operational gaps that may delay treatment, including referral handoffs, scheduling, infusion capacity, care coordination, and follow-up after initiation.
• Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.
• Provide timely, actionable field insights on customer needs, competitive dynamics, reimbursement trends, and operational barriers to matrix colleagues.
• Monitor account performance and adapt priorities to meet agreed objectives compliantly.
• Maintain accurate account plans, account affiliations, activity records, and opportunity documentation in required systems.
• Lead matrix planning and follow-through for priority account initiatives, clarifying partner roles, decision points, owners, and timelines.
• Travel approximately 40–60% within the assigned geography for customer meetings, internal planning, and industry events.

Benefits

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• Discretionary annual bonus program, or a sales-based incentive plan for field sales representatives.
• Stock-based long-term incentives.
• Award-winning time-off plans and bi-annual company-wide shutdowns.
• Flexible work models, including remote work arrangements where possible.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED