Key Account Manager - Endocrinology-Ocular (Rare Disease) - Chicago

Amgen•Chicago, IL

About The Position

The Rare Disease Key Account Manager’s goal is to reduce time to diagnosis, increase appropriate patient identification, and improve speed to treatment by partnering with stakeholders in targeted accounts. The role addresses operational and access challenges for appropriate therapies across assigned health systems, specialty clinics, infusion centers, and other sites of care, supporting rare disease business growth and a reliable patient and customer experience. The KAM assesses account-level barriers and executes strategies to enable therapy access, strengthen clinic readiness, optimize buy-and-bill operations, and support treatment continuity. The position works with clinical and administrative stakeholders and coordinates with cross-functional Amgen teams to improve account performance and patient access in a compliant manner. Approximately 40–60% travel is required within an assigned geography.

Requirements

Doctorate degree and 2 years of sales experience and/or related account management experience; or master’s degree and 4 years; or bachelor’s degree and 6 years; or associate degree and 10 years; or high school diploma/GED and 12 years.
Approximately 40–60% travel within an assigned geography, including customer meetings, internal planning, and industry events.

Nice To Haves

Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.
Knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.
Prior contracting, account negotiation, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
Understanding of clinic operations and site-of-care decision drivers.
Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
Executive communication, problem-solving, and influence skills across clinical and administrative stakeholders.
Ability to manage competing priorities, operate independently, and execute through cross-functional teams.
Patient-centered, compliant approach to customer engagement and solution development.

Responsibilities

Assess assigned accounts for access, operational, economic, and care-delivery barriers affecting appropriate therapy utilization, time to diagnosis, and time to treatment.
Develop and execute account plans aligned with customer priorities, portfolio objectives, patient access, site-of-care needs, and treatment continuity.
Map and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.
Translate account data and insights into opportunity hypotheses, action plans, and site performance reviews.
Lead account contracting opportunities, coordinate internal approvals, and support compliant negotiation and execution.
Identify and address barriers involving contracting, customer membership, ordering, distribution channels, formulary or pathway decisions, and product availability.
Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues on access solutions.
Support account business reviews covering contract performance, patient access, operational readiness, and appropriate commercial opportunities.
Evaluate buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk.
Work with clinics and internal partners to improve reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.
Provide education, workflow support, and coordinated resources to strengthen site readiness to initiate and maintain therapy.
Help customers identify operational gaps that may delay treatment, including referral handoffs, scheduling, infusion capacity, care coordination, and follow-up.
Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.
Share timely field insights about customer needs, competitive dynamics, reimbursement trends, and operational barriers with matrix colleagues.
Monitor account performance and adapt priorities to meet agreed objectives compliantly.
Maintain accurate account plans, account affiliations, activity records, and opportunity documentation in required systems.
Lead matrix planning and follow-through for priority account initiatives, clarifying roles, decision points, owners, and timelines.

Benefits

Comprehensive employee benefits package
Retirement and Savings Plan with generous company contributions
Group medical coverage
Dental coverage
Vision coverage
Life insurance
Disability insurance
Flexible spending accounts
Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements where possible
Career development opportunities