Key Account Manager - Endocrinology-Ocular (Rare Disease) - Capital

Amgen•Baltimore, WA

About The Position

The Rare Disease Key Account Manager’s overall goal is to reduce time to diagnosis, increase appropriate patient identification, and improve speed to treatment by partnering with key stakeholders in targeted accounts across therapeutic areas for which Amgen’s Rare Disease products are indicated. The role is responsible for resolving operational and access challenges related to appropriate therapies across assigned health systems, specialty clinics, infusion centers, and other sites of care, and for growing rare disease business in assigned accounts and markets. The KAM diagnoses account-level barriers and executes targeted strategies to enable appropriate access to therapy, strengthen clinic readiness, optimize buy-and-bill operations, and support a reliable patient and customer experience across the rare disease treatment journey. The role proactively assesses account environments, develops account plans aligned with customer priorities, and builds stakeholder relationships across clinical and administrative functions. It leads account contracting opportunities and collaborates with internal teams on access solutions. It also evaluates buy-and-bill workflows and supports practical improvements in reimbursement readiness, inventory, ordering, patient financial navigation, and site readiness. The KAM coordinates field execution with cross-functional colleagues, shares actionable account insights, monitors performance, and maintains account plans and documentation in required systems. The position requires approximately 40–60% travel within an assigned geography, including customer meetings, internal planning, and industry events. Amgen describes its work environment as offering flexible work models, including remote work arrangements where possible.

Requirements

Doctorate degree and 2 years of sales experience and/or related account management experience; OR master’s degree and 4 years; OR bachelor’s degree and 6 years; OR associate’s degree and 10 years; OR high school diploma/GED and 12 years.
Ability to manage competing priorities, work independently, and execute through cross-functional teams.
Patient-centered and compliant approach to customer engagement and solution development.

Nice To Haves

Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.
Knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.
Prior contracting or account negotiation experience, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
Understanding of clinic operations and site-of-care decision drivers.
Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
Executive communication, problem-solving, and influence skills across clinical and administrative stakeholders.

Responsibilities

Assess assigned accounts to identify access, operational, economic, and care-delivery barriers affecting appropriate rare disease therapy use and time to diagnosis or treatment.
Develop and execute account plans aligned with customer priorities, portfolio objectives, patient access, site-of-care needs, and treatment continuity.
Build stakeholder maps and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.
Translate account data and insights into opportunity hypotheses, action plans, and site performance reviews.
Lead assigned account contracting opportunities, coordinate internal approvals, and support compliant negotiation and execution.
Identify and address barriers involving contracting, customer membership, ordering, distribution channels, formulary or pathway decisions, and product availability.
Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues to support durable access solutions.
Support account business reviews addressing contract performance, patient access, operational readiness, and appropriate commercial opportunities.
Evaluate buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk points.
Work with clinics and internal partners to improve reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.
Engage sites of care through education, workflow support, and coordinated resources to strengthen readiness to initiate and maintain therapy.
Help customers identify operational gaps that may delay treatment, including referral handoffs, scheduling, infusion capacity, care coordination, and follow-up.
Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.
Provide timely and actionable field insights about customer needs, competitive dynamics, reimbursement trends, and operational barriers.
Monitor account performance and adapt priorities to meet agreed objectives compliantly.
Maintain accurate account plans, account affiliations, activity records, and opportunity documentation in required systems.
Lead matrix planning and follow-through for priority account initiatives, clarifying partner roles, decision points, owners, and timelines.
Travel approximately 40–60% within an assigned geography for customer meetings, internal planning, and industry events.

Benefits

Comprehensive employee benefits package, including health and welfare plans for staff and eligible dependents.
Retirement and Savings Plan with generous company contributions.
Group medical, dental, and vision coverage.
Life and disability insurance.
Flexible spending accounts.
Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
Stock-based long-term incentives.
Award-winning time-off plans and bi-annual company-wide shutdowns.
Flexible work models, including remote work arrangements where possible.
Career development opportunities.