Rare Disease Key Account Manager - Atlanta, GA

Military Spouse Corporate Career Network • Atlanta, GA

3d • Onsite

About The Position

The Rare Disease Key Account Manager works to reduce time to diagnosis, increase appropriate patient identification, and improve speed to treatment by partnering with stakeholders in assigned health systems, specialty clinics, infusion centers, and other sites of care. The role identifies and addresses operational and access challenges related to appropriate rare disease therapies, helping grow the rare disease business while strengthening clinic readiness, buy-and-bill operations, and the patient and customer experience.

The KAM assesses account-level access, operational, economic, and care-delivery barriers; develops account plans aligned with customer priorities; and engages clinical and administrative stakeholders. The role leads assigned commercial contracting opportunities, supports access solutions, evaluates buy-and-bill workflows, and coordinates site education and operational support. It also works across internal functions to plan account initiatives, share field insights, monitor performance, and maintain accurate account documentation. The position involves approximately 40–60% travel within an assigned geography.

Requirements

• Doctorate degree and 2 years of sales experience and/or related account management experience; or master’s degree and 4 years; or bachelor’s degree and 6 years; or associate’s degree and 10 years; or high school diploma/GED and 12 years.
• Ability to travel approximately 40–60% within an assigned geography, including for customer meetings, internal planning, and industry events.

Nice To Haves

• Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
• Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.
• Knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.
• Prior contracting, account negotiation, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
• Understanding of clinic operations and site-of-care decision drivers.
• Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
• Executive communication, problem-solving, and influence skills across clinical and administrative stakeholders.
• Ability to manage competing priorities, work independently, and execute through cross-functional teams.
• Patient-centered and compliant approach to customer engagement and solution development.

Responsibilities

• Assess assigned accounts to identify access, operational, economic, and care-delivery barriers affecting appropriate rare disease therapy utilization and time to diagnosis or treatment.
• Develop and execute account plans aligned with customer priorities, portfolio objectives, patient access, site-of-care needs, and treatment continuity.
• Map and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.
• Translate account data and insights into opportunity hypotheses, action plans, and site performance reviews.
• Lead assigned account contracting opportunities, coordinate internal approvals, and support compliant negotiation and execution.
• Identify and address barriers involving contracting, customer membership, ordering, distribution channels, formulary or pathway decisions, and product availability.
• Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues to support access solutions.
• Support account business reviews covering contract performance, patient access, operational readiness, and appropriate commercial opportunities.
• Evaluate buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk.
• Work with clinics and internal partners to improve reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.
• Provide site education, workflow support, and coordinated resources to strengthen readiness to initiate and maintain therapy.
• Help customers identify operational gaps that may delay treatment, including referral handoffs, scheduling, infusion capacity, care coordination, and follow-up.
• Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.
• Share timely and actionable field insights about customer needs, competition, reimbursement trends, and operational barriers.
• Monitor account performance and adapt priorities to meet agreed objectives compliantly.
• Maintain account plans, account affiliations, activity records, and opportunity documentation in required systems.
• Lead matrix planning and follow-through for priority account initiatives, clarifying roles, decision points, owners, and timelines.

Benefits

• Retirement and Savings Plan with company contributions
• Medical, dental, and vision coverage
• Life and disability insurance
• Flexible spending accounts
• Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements where possible
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED