Rare Disease Key Account Manager - Seattle, WA

VetJobs•Seattle, WA

4d•$173,021 - $234,088•Onsite

About The Position

The Rare Disease Key Account Manager (KAM) works with stakeholders across assigned health systems, specialty clinics, infusion centers, and other sites of care to reduce time to diagnosis, increase appropriate patient identification, and improve speed to treatment. The role addresses operational and access challenges related to appropriate therapies in Amgen’s rare disease therapeutic areas, with the goal of growing the rare disease business in assigned accounts and market. The KAM identifies account-level barriers and implements targeted strategies to support appropriate access, clinic readiness, buy-and-bill operations, and a reliable patient and customer experience throughout the treatment journey. The position develops account strategies and plans aligned with customer priorities, leads commercial contracting opportunities, evaluates buy-and-bill workflows, and coordinates with internal functions and customer stakeholders. It also provides field insights, monitors account performance, maintains account documentation, and leads matrix planning for priority initiatives. Approximately 40–60% travel is expected within an assigned geography.

Requirements

One of the following education and sales/account management experience combinations: doctorate degree and 2 years; master’s degree and 4 years; bachelor’s degree and 6 years; associate’s degree and 10 years; or high school diploma/GED and 12 years.
Experience in sales and/or related account management, in accordance with the applicable education-based minimum.

Nice To Haves

Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.
Knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.
Prior contracting or account negotiation experience, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
Understanding of clinic operations and site-of-care decision drivers.
Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
Executive communication, problem-solving, and influence skills across clinical and administrative stakeholders.
Ability to manage competing priorities, operate independently, and execute through cross-functional teams.
Patient-centered and compliant approach to customer engagement and solution development.

Responsibilities

Assess the business environment across assigned accounts to identify access, operational, economic, and care-delivery barriers affecting appropriate rare disease therapy utilization.
Develop and execute account plans aligned with customer priorities, portfolio growth, patient access, site-of-care needs, and treatment continuity.
Build stakeholder maps and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.
Translate account data and insights into opportunity hypotheses, action plans, and site performance reviews.
Serve as the commercial lead for assigned account contracting opportunities, coordinating internal approvals and supporting compliant negotiation and execution.
Identify and address barriers involving contracting, customer membership, ordering, distribution channels, formulary or pathway decisions, and product availability.
Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues to support durable access solutions.
Support account business reviews covering contract performance, patient access, operational readiness, and appropriate commercial opportunities.
Evaluate buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk points.
Work with clinics and internal partners to improve reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.
Engage sites of care through education, workflow support, and coordinated resources to strengthen readiness to initiate and maintain therapy.
Help customers identify operational gaps that may delay treatment, including referral handoffs, scheduling, infusion capacity, care coordination, and follow-up after treatment initiation.
Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.
Provide timely field insights on customer needs, competitive dynamics, reimbursement trends, and operational barriers.
Monitor account performance and adapt priorities to meet agreed objectives compliantly.
Maintain accurate account plans, account affiliations, activity records, and opportunity documentation in required systems.
Lead matrix planning and follow-through for priority account initiatives, clarifying partner roles, decision points, owners, and timelines.

Benefits

Health and welfare plans for staff and eligible dependents
Financial plans with opportunities to save toward retirement or other goals
Work/life balance and career development opportunities
Comprehensive employee benefits package
Retirement and Savings Plan with generous company contributions
Group medical, dental, and vision coverage
Life and disability insurance
Flexible spending accounts
Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements where possible