Rapid Remediation Crew Lead

Leidos•Washington, DC

10d•$73,450 - $132,775

About The Position

Leidos is hiring a Field/Base Crew Lead for the SMIT program, which is developing a vulnerability management solution to replace end-of-life/end-of-support hardware and software across the Naval Enterprise Network. SMIT is the Navy’s largest IT services program; Leidos supports the Navy-Marine Corps Intranet through cybersecurity services, network operations, service desk, and data transport, with the goal of unifying shore-based networks and data management. This is an operations-focused network leadership role requiring operations/engineering leadership experience, preferably with a prior network or transport technical background. The Crew Lead brings hands-on network deployment experience and directs technicians during live maintenance windows in a large DoD enterprise network. The role leads multiple concurrent implementation teams performing remediation at customer locations and requires a working knowledge of network operations, installation, fault diagnosis, repair, configuration, cabling, passive infrastructure, troubleshooting, and project execution. The position requires travel, including overnight travel by car or air, and may involve off-hours and weekend work to support the customer mission.

Requirements

BA/BS degree and at least 4 years of relevant experience, or an MS/MBA and at least 2 years of relevant experience; additional experience may substitute for a degree at the Hiring Manager’s discretion.
DoD Secret Security Clearance and ability to upgrade to and maintain a TS Security Clearance.
DoD 8570.01 IAT Level II certification before onboarding: CompTIA Security+ CE, CDN, ISC2 SSCP, GSEC, GICSP, or CYSA+ (or a valid certification listed in DoD 8570.01-M Appendix 3).
Network Vendor Associate-level or higher certification, such as Cisco CCNA or CCNP.
Availability to be scheduled during off-hours and weekends to meet customer mission support requirements.
Working knowledge of defense-in-depth principles; network, hardware, and software security architecture; network topology; IT device integrity; and common security elements.
Ability to travel 50%, including possible OCONUS travel.
At least 5 years of experience troubleshooting complex routing and switching issues.
At least 5 years of experience configuring switches, routers, network appliances, and WAN acceleration devices.
Customer service experience.
Operations or engineering leadership experience; a previous network or transport technical background is preferred.
Hands-on network deployment experience and ability to direct technicians during live maintenance windows.
Working knowledge of network operations, device installation, fault diagnosis, repair, configuration, cabling, passive infrastructure, troubleshooting, project execution, network architectures, and engineering solutions.
Ability to analyze and interpret policies and procedures, and communicate effectively in a dynamic, team-oriented, fast-paced, mission-focused environment.
Ability to lift and carry 50 pounds up to 100 feet at a time and lift 25 pounds vertically using ladders.
Ability to work in confined spaces, including raised floors and communications closets, and noisy environments such as data centers and operations centers; ability to stand or sit for 8 hours at a time.
Ability to use basic hand tools such as screwdrivers and wrenches to rack-mount active and passive equipment.
Normal color vision to identify wire and cable colors; correctable vision to 20/20 or better; depth perception sufficient to work safely on ladders and in confined spaces; ability to use and read digital test equipment such as OTDR.
Valid state driver’s license and ability to drive a corporate vehicle to project and troubleshooting locations.

Nice To Haves

Top Secret Security Clearance.
Master’s degree from an accredited college or university in IT Management, Engineering, or a related field.
MPLS experience.
DevOps or CI/CD experience.
Scripting experience, such as Python.
Automation experience, such as Ansible, Puppet, or Chef.
SDN/SD-WAN experience.
Professional- or Expert-level vendor certifications.
ITIL certifications.
NGEN experience.

Responsibilities

Supervise, direct, prepare, and represent assigned field crew teams during in-window activities, and take responsibility for team execution outcomes.
Lead teams performing BAN/LAN/WAN network operations, troubleshooting, repair, installation, cabling, configuration, implementation, and integration of current and future network architectures in accordance with approved processes and procedures.
Document work activities and details using established tools and processes, and maintain accurate site documentation.
Initiate software upgrades and communications infrastructure changes as prescribed by Domain Architects and Design and Configuration Teams.
Perform maintenance, troubleshooting, repair, and removal or replacement of faulty hardware using SOPs, TTPs, work instructions, vendor guidance, and other documented processes.
Interface with the Network Operations Center (NOC) as needed to support incident troubleshooting and service restoration.
Support network configuration and asset management, manage configuration drift, and create or update network documentation to reflect the as-is or to-be environment.
Support cybersecurity requirements and implementation of security controls, including STIG compliance.
Coordinate network upgrades and planned maintenance with program and customer stakeholders.
Monitor network system health and status, identify potential issues proactively, and recommend or apply corrective actions.
Travel overnight by car or air to assigned locations to conduct operations-focused activities.