Part-Time Ramp and Customer Service
About The Position
Envoy Air is hiring Ramp and Customer Service Agents at Laredo International Airport. This entry-level role combines passenger assistance and airport ramp work. As a Customer Service Agent, you greet passengers and provide check-in and ticketing support, using reservation and ticketing software to rebook itineraries and issue boarding passes. You also handle freight, mail, and baggage, help ensure on-time departures and arrivals, and use company vehicles to transport bags. The position involves outdoor work in all weather conditions and lifting luggage throughout the shift. Envoy says no prior experience is required and provides paid on-the-job training and development programs. Both full-time and part-time positions are available; shifts may vary and include irregular or extended hours, weekends, and holidays. The listed pay rate is $14.08 per hour.
Requirements
- Must be able to carry, bend, lift, and turn with bags weighing up to 75 pounds.
- Must possess a valid, unexpired, and unsuspended REAL ID-compliant state driver’s license, or otherwise maintain necessary authority and identification to travel for business needs; some license restrictions may disqualify candidates.
- Must be at least 18 years old.
- High school diploma, GED, or international equivalent required.
- Must pass a pre-employment drug screen and background check.
- Must be authorized to work in the United States without sponsorship.
- No prior experience required.
Responsibilities
- Greet passengers and provide a courteous, efficient, and friendly check-in and ticketing experience.
- Use reservation and ticketing software to rebook itineraries and issue boarding passes.
- Lift customers’ bags onto the belt and help see them off to their destination.
- Load, unload, and sort freight, mail, and baggage safely while supporting on-time departures and arrivals.
- Use company vehicles to transport bags to their destination.
- Work outdoors in all weather conditions.
Benefits
- Free travel for employees and their family and friends on flights across the American Airlines global network.
- Comprehensive benefits package including health, dental, prescription, and vision coverage.
- 401(k) program beginning on the first day of employment, with a company match after one year.
- Paid on-the-job training and development programs.
- Ability to trade shifts and access to overtime.
- Discounts on hotels, cars, cruises, and more.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
