Part-Time Ramp and Customer Service Agent

Envoy Air Inc. • Lake Charles, LA

10d • Onsite

About The Position

Envoy Air is hiring a Ramp and Customer Service Agent at Lake Charles Regional Airport. This entry-level position combines passenger customer service with ramp duties. Customer service work includes greeting passengers, providing check-in and ticketing assistance, using reservation and ticketing software to rebook itineraries, and issuing boarding passes. Ramp work includes lifting and moving passenger bags, loading, unloading, and sorting freight, mail, and baggage, and using company vehicles to transport bags. The role involves working outside in all weather conditions and supporting safe, on-time departures and arrivals. Shifts may vary and include irregular or extended hours, weekends, and holidays. The position is part-time, and the posting states that no experience is required.

Requirements

• Able to carry, bend, lift, and turn with bags weighing up to 75 pounds.
• Possess a valid, unexpired, and unsuspended state driver’s license; some restrictions may prevent consideration.
• At least 18 years old.
• High school diploma, GED, or international equivalent.
• Able to pass a pre-employment drug screen and background check.
• Authorized to work in the U.S. without sponsorship.
• No prior experience required.

Responsibilities

• Greet passengers and provide a seamless check-in and ticketing experience.
• Use reservation and ticketing software to rebook itineraries and issue boarding passes.
• Interact with customers in a courteous, efficient, and friendly manner.
• Lift and move customer bags onto the belt.
• Load, unload, and safely sort freight, mail, and baggage while supporting on-time departures and arrivals.
• Use company vehicles to transport bags to their destination.

Benefits

• Free travel with family and friends on flights across the American Airlines global network.
• Comprehensive health, dental, prescription, and vision coverage.
• 401(k) program upon hire; employer contributions may be available after one year, depending on workgroup.
• Paid on-the-job training and development programs.
• Ability to trade shifts and access available overtime.
• Discounts on hotels, cars, cruises, and more.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED