Part-Time Ramp and Customer Service Agent

Envoy Air • Lake Charles, LA

8d • Onsite

About The Position

Envoy Air is hiring a Part-Time Ramp and Customer Service Agent at Lake Charles Regional Airport. This entry-level position provides customer service at the airport and performs ramp duties. The role offers paid on-the-job training and development programs, and no prior experience is required. Pay is $13.80 per hour.

Customer service duties include greeting passengers, providing check-in and ticketing assistance, using reservation and ticketing software to rebook itineraries, and issuing boarding passes. Ramp duties include lifting and loading luggage, and safely loading, unloading, and sorting freight, mail, and baggage while supporting on-time departures and arrivals. Employees may drive company vehicles on the tarmac and work outside in all weather conditions.

Shifts may vary and may include irregular or extended hours, weekends, and holidays. Both full-time and part-time positions are available, with the advertised role identified as part-time. Shift trading and overtime may be available.

Requirements

• Must be able to carry, bend, lift, and turn with bags weighing up to 75 pounds.
• Must possess a valid, unexpired, and unsuspended state driver’s license; some license restrictions may affect eligibility.
• Must be at least 18 years old.
• Must have a high school diploma, GED, or international equivalent.
• Must pass a pre-employment drug screen and background check.
• Must be authorized to work in the United States without sponsorship.

Responsibilities

• Greet passengers and provide courteous, efficient, and friendly customer service.
• Provide a seamless passenger check-in and ticketing experience.
• Use reservation and ticketing software to rebook itineraries and issue boarding passes.
• Lift customers’ bags onto the belt.
• Load, unload, and sort freight, mail, and baggage safely.
• Help achieve on-time departures and arrivals.
• Drive company vehicles on the tarmac to transport bags.
• Work outdoors in all weather conditions.

Benefits

• Free travel for the employee and their family and friends on flights across the American Airlines global network.
• Comprehensive health, dental, prescription, and vision coverage.
• 401(k) program upon hire; employer contributions are available after one year depending on the workgroup.
• Paid on-the-job training and development programs.
• Discounts on hotels, cars, cruises, and more.
• Shift trading and available overtime.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED