Part-Time Ramp and Customer Service Agent
About The Position
Envoy Air is hiring a Part-Time Ramp and Customer Service Agent at Wichita Falls Regional Airport. This entry-level role combines passenger-facing customer service with ramp duties. Agents greet passengers and provide check-in and ticketing support, use reservation and ticketing software to rebook itineraries and issue boarding passes, and handle baggage, mail, and freight. The work includes operating company vehicles on the tarmac and working outdoors in all weather conditions. Shifts may vary and include irregular or extended hours, weekends, and holidays. No prior experience is required; paid on-the-job training and development programs are provided. The pay rate is $12.28 per hour. Envoy Air is a wholly owned subsidiary of American Airlines Group and provides regional flight service under the American Eagle brand, along with ground handling services.
Requirements
- No prior experience is required.
- Must be able to carry, bend, lift, and turn with bags weighing up to 75 pounds.
- Must possess a valid, unexpired, and unsuspended state driver’s license; some license restrictions may disqualify candidates.
- Must be at least 18 years old.
- High school diploma, GED, or international equivalent required.
- Must pass a pre-employment drug screen and background check.
- Must be authorized to work in the United States without sponsorship.
Responsibilities
- Greet passengers and provide a courteous, efficient, and friendly check-in and ticketing experience.
- Use reservation and ticketing software to rebook itineraries and issue boarding passes.
- Lift customers’ bags onto the belt and assist passengers with their baggage.
- Load, unload, and sort freight, mail, and baggage safely while supporting on-time departures and arrivals.
- Operate company vehicles on the tarmac to transport bags to their destinations.
- Work outdoors in all weather conditions.
Benefits
- Free travel for the employee and family or friends on flights across the American Airlines global network.
- Comprehensive health, dental, prescription, and vision coverage.
- 401(k) program beginning on the first day of employment, with a company match after one year.
- Paid on-the-job training and development programs.
- Ability to trade shifts and access to overtime.
- Discounts on hotels, cars, cruises, and more.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
