Quick Lube Service Advisor

Sun Auto Tire and Service•Kingwood, TX

4d•Onsite

About The Position

Sun Auto Tire & Service is seeking a friendly, customer-focused Quick Lube Service Advisor to assist customers with vehicle maintenance needs. The role creates positive customer impressions and encourages repeat business through strong interpersonal skills and knowledge of automotive products and services. No previous automotive supervisory or mechanical experience is required, but the advisor should be knowledgeable about automotive services and have strong communication and organizational skills. The position is fully customer-facing and involves greeting customers, understanding their needs, managing appointments, explaining quick lube services and pricing, providing estimates, and helping ensure a smooth customer experience. The advisor works with lube technicians to coordinate timely service, makes maintenance recommendations based on vehicle condition and maintenance information, handles invoices and payments, maintains customer records, and addresses customer concerns. The role also includes sharing promotions, supporting referrals to full-service repairs at affiliated stores, and keeping customer and quick lube areas clean, organized, and safe. This is a full-time position in a service garage setting, with potential weekend and evening shifts. The schedule requires working a minimum of five days, including weekends. Starting pay is $30,000 to $40,000 per year, plus bonus.

Requirements

Professional appearance and ability to work in a process-driven environment.
Valid driver's license.
Must be at least 18 years of age.
Ability to work a minimum of five days, including weekends.
Strong interpersonal and communication skills for customer service and relationship building.
Organizational skills to manage appointments, maintain records, and handle multiple tasks efficiently.
Ability to address and resolve customer issues professionally.
Ability to recommend services and promotions based on customer needs.
Basic computer skills for scheduling, billing, and record keeping.
Ability to collaborate with lube technicians and other team members.

Responsibilities

Greet customers promptly and assist them with their vehicle service needs.
Explain quick lube services, pricing, and estimated wait times; understand customer needs and provide estimates.
Recommend oil change options and additional services based on manufacturer recommendations, vehicle condition, DVI documentation, and maintenance history.
Connect customer referrals to full-service repairs at affiliated service and tire stores.
Keep customers informed about service status, additional maintenance needs, and vehicle completion times.
Prepare and present service invoices, process payments, and address billing inquiries or disputes.
Maintain accurate records of customer interactions, services performed, and follow-up actions.
Communicate customer requests to lube technicians and coordinate timely service delivery.
Inform customers about promotions, discounts, and loyalty programs.
Keep the customer waiting area clean, organized, and stocked with supplies and informational materials.
Address and resolve issues or complaints from customers or team members promptly and effectively.
Keep the quick lube area clean, organized, and safe, and follow safety regulations and procedures.
Follow company policies and procedures and demonstrate behaviors consistent with company standards and expectations.