Quick Lube Service Advisor

Sun Auto Tire and Service•Klein, TX

6d•$30,000 - $40,000

About The Position

Sun Auto Tire & Service is seeking a friendly, customer-focused Quick Lube Service Advisor (QLSA) to help customers with vehicle maintenance needs. The role creates positive customer impressions and encourages repeat business through interpersonal skills and knowledge of products and services. It does not require prior automotive supervisory or mechanical experience, but does require knowledge of automotive services, strong communication and organizational skills, and an eagerness to learn and grow. The QLSA greets customers, identifies their needs, manages appointments, recommends appropriate maintenance, coordinates with lube technicians, and helps ensure a smooth service experience. The position also includes explaining services and estimates, communicating vehicle status, processing invoices and payments, maintaining records, and keeping customer and service areas clean, organized, and safe. The role is full-time, primarily in a service garage, with potential weekend and evening shifts. The stated pay is $30,000–$40,000 per year plus bonus.

Requirements

Professional appearance and ability to work in a process-driven environment.
Valid driver’s license.
At least 18 years of age.
Ability to work a minimum of five days, including weekends.
Strong interpersonal and communication skills for customer service and relationship building.
Organizational skills to manage appointments, maintain records, and handle multiple tasks efficiently.
Ability to resolve customer issues effectively and professionally.
Ability to recommend additional services and promotions based on customer needs.
Basic computer skills for scheduling, billing, and record keeping.
Ability to collaborate with lube technicians and other team members.

Responsibilities

Greet customers promptly and warmly and assist with their service needs.
Explain quick lube services, pricing, and estimated wait times; understand customer needs and provide estimates.
Recommend oil change options and additional services based on manufacturer recommendations, vehicle condition, DVI documentation, and maintenance history.
Connect referrals for conversion to full-service repairs at affiliated service-forward and tire-forward stores.
Keep customers informed about service status, additional maintenance needs, and vehicle completion times.
Prepare and present service invoices, process payments, and handle billing questions or disputes.
Maintain accurate records of customer interactions, services performed, and required follow-up actions.
Coordinate with lube technicians to relay customer requests and support timely service delivery.
Inform customers about promotions, discounts, and loyalty programs.
Keep the customer waiting area clean, organized, and stocked with supplies and informational materials.
Address customer or team member issues and complaints promptly and effectively.
Keep the quick lube area clean, organized, and safe, and follow safety regulations and procedures.
Follow company policies and procedures and demonstrate behaviors consistent with Company Standards and Expectations.
Build trust and encourage repeat customer relationships.