Quick Lube Service Advisor

Sun Auto Tire and Service • Plano, TX

4d

About The Position

Sun Auto Tire & Service is seeking a friendly, enthusiastic Quick Lube Service Advisor to assist customers with vehicle maintenance needs. The role focuses on creating positive customer impressions and retaining customers through strong interpersonal skills and knowledge of automotive products and services. No previous automotive supervisory or mechanical experience is required, but the advisor should be knowledgeable about automotive services and have strong communication and organizational skills.

This is a customer-facing position responsible for greeting customers, understanding their needs, managing appointments, explaining quick lube services and pricing, and ensuring a smooth customer experience. The advisor works with lube technicians to coordinate timely service and may connect customers with full-service repair locations when appropriate. The position is based primarily in a service garage, with exposure to varying weather conditions, noise, and vehicle exhaust. It is full-time, with potential weekend and evening shifts and a requirement to work at least five days, including weekends.

Requirements

• Professional appearance and ability to work in a process-driven environment.
• Valid driver’s license.
• Must be at least 18 years of age.
• Ability to work a minimum of five days, including weekends.
• Strong interpersonal and communication skills for customer service and relationship-building.
• Ability to manage appointments, maintain records, and handle multiple tasks efficiently.
• Ability to address and resolve customer issues professionally.
• Ability to recommend additional services and promotions based on customer needs.
• Basic computer skills for scheduling, billing, and record-keeping.
• Ability to collaborate with lube technicians and other team members.

Responsibilities

• Greet customers promptly and assist them with their service needs.
• Explain quick lube services, pricing, and estimated wait times; communicate with customers to understand their needs and ensure satisfaction.
• Build customer trust and encourage repeat business.
• Present oil change options and additional services based on manufacturer recommendations, vehicle condition, maintenance history, and DVI documentation.
• Connect referrals for potential conversion to full-service repairs at adjoining or sister service-forward and tire-forward stores.
• Keep customers informed about service status, additional maintenance needs, and vehicle completion times.
• Prepare and present service invoices, process payments, and handle billing questions or disputes.
• Maintain accurate records of customer interactions, services performed, and follow-up actions.
• Communicate customer requests to lube technicians and coordinate timely service delivery.
• Inform customers about promotions, discounts, and loyalty programs.
• Keep customer waiting areas clean, organized, and stocked with supplies and informational materials.
• Address and resolve customer or team-member issues and complaints promptly and effectively.
• Keep the quick lube area clean, organized, and safe; follow applicable safety regulations and procedures.
• Follow company policies and procedures and demonstrate behaviors consistent with company standards and expectations.

Benefits

• Competitive bi-weekly pay.
• Tuition reimbursement.
• Paid vacation and sick time.
• Six paid holidays.
• Medical, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) retirement savings plan with company match.
• Discounted services for personal and immediate family vehicles.
• Opportunity for advancement.
• Closed Sunday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed