Quick Lube Service Advisor

Sun Auto Tire and Service•Houston, TX

5d•$30,000 - $40,000

About The Position

Sun Auto Tire & Service is hiring a Quick Lube Service Advisor (QLSA) to provide customer-focused support for quick lube and vehicle maintenance services. The advisor creates positive customer impressions and encourages customer retention through strong interpersonal skills and knowledge of products and services. No previous automotive supervisory or mechanical experience is required; the role calls for automotive service knowledge, strong communication and organizational skills, and an eagerness to learn and grow. This fully customer-facing role involves greeting customers, understanding their vehicle maintenance needs, managing appointments, and helping ensure a smooth service experience. The QLSA communicates service recommendations and estimates, coordinates with lube technicians, keeps customers informed, handles invoices and payments, and helps maintain a clean, organized, and safe service and waiting area. The position is full-time, requires work at least five days per week including weekends, and may include evening shifts. Starting pay is $30,000 to $40,000 per year, plus bonus.

Requirements

Professional appearance and ability to work in a process-driven environment.
Valid driver’s license.
At least 18 years of age.
Ability to work a minimum of five days per week, including weekends.
Strong interpersonal and communication skills to provide excellent customer service and build positive relationships.
Ability to manage appointments, maintain records, and handle multiple tasks efficiently.
Ability to address and resolve customer issues effectively and professionally.
Ability to recommend additional services and promotions based on customer needs.
Basic computer skills for scheduling, billing, and record keeping.
Ability to collaborate with lube technicians and other team members.

Responsibilities

Greet customers promptly and warmly, assist with service needs, and provide information about quick lube services, pricing, and estimated wait times.
Understand customer needs, explain services, provide estimates, and work to ensure customer satisfaction and repeat business.
Recommend oil change options and additional services based on manufacturer recommendations, vehicle condition, DVI documentation, and maintenance history.
Connect referrals for conversion to full-service repairs at affiliated service-forward and tire-forward stores.
Keep customers informed about service status, additional maintenance needs, and vehicle completion times.
Prepare and present service invoices, process payments, and respond to billing questions or disputes.
Maintain accurate records of customer interactions, services performed, and required follow-up actions.
Coordinate with lube technicians by relaying customer requests and supporting timely service delivery.
Inform customers about promotions, discounts, and loyalty programs.
Keep the customer waiting area clean, organized, and stocked with supplies and informational materials.
Address and resolve customer or team-member issues and complaints promptly and effectively.
Keep the quick lube area clean, organized, and safe, and follow applicable safety regulations and procedures.
Follow company policies and procedures and demonstrate behaviors consistent with company standards and expectations.

Benefits

Closed Sunday.
Competitive bi-weekly pay.
Tuition reimbursement.
Paid vacation and sick time.
Six paid holidays.
Medical, dental, and vision insurance.
Company-paid life insurance.
401(k) retirement savings plan with company match.
Discounted services on employees’ personal vehicles and immediate family vehicles.
Opportunity for advancement.