Quick Lube Service Advisor

Sun Auto Tire and Service•Plano, TX

5d•$30,000 - $40,000

About The Position

Sun Auto Tire & Service is hiring a Quick Lube Service Advisor (QLSA) to assist customers with vehicle maintenance needs and provide a smooth, pleasant service experience. The role focuses on creating lasting customer impressions and building loyalty through strong interpersonal skills and knowledge of automotive products and services. Previous automotive supervisory or mechanical experience is not required; the company is seeking a friendly, customer-focused, team-oriented person who is eager to learn and grow. The QLSA is fully customer-facing and works with customers seeking quick lube and maintenance services. The position involves greeting customers, understanding their needs, managing appointments, explaining services and estimates, coordinating with lube technicians, and supporting customer satisfaction. The role is full-time, with potential weekend and evening shifts, and requires working at least five days, including weekends. Work is primarily in a service garage, with exposure to varied weather conditions, noise, and vehicle exhaust. Starting pay is $30,000 to $40,000 per year, plus bonus. Sun Auto Tire & Service describes itself as a nationwide automotive services provider committed to integrity, excellence, and developing its people. It provides equal employment opportunities and prohibits discrimination and harassment on protected grounds.

Requirements

Professional appearance and proven ability to work in a process-driven environment.
Valid driver's license.
At least 18 years of age.
Ability to work a minimum of five days, including weekends.
Strong interpersonal and communication skills to provide customer service and build positive relationships.
Ability to manage appointments, maintain records, and handle multiple tasks efficiently.
Ability to address and resolve customer issues effectively and professionally.
Ability to recommend additional services and promotions based on customer needs.
Basic computer skills for scheduling, billing, and record keeping.
Ability to collaborate with lube technicians and other team members.

Responsibilities

Greet customers promptly and warmly, assist with service needs, and explain quick lube services, pricing, and estimated wait times.
Understand customer needs, explain services, provide estimates, and work to ensure customer satisfaction and repeat business.
Recommend oil change options and additional services based on manufacturer recommendations, vehicle condition, DVI documentation and results, and maintenance history.
Connect referrals for conversion to full-service repairs at adjoining or sister service-forward and tire-forward stores.
Keep customers informed about service status, additional maintenance needs, and vehicle completion times.
Prepare and present service invoices, process payments, and handle billing inquiries or disputes.
Maintain accurate records of customer interactions, services performed, and required follow-up actions.
Communicate customer requests to lube technicians and coordinate timely service delivery.
Inform customers about promotions, discounts, and loyalty programs.
Keep the customer waiting area clean, organized, and stocked with supplies and informational materials.
Address and resolve customer or team-member issues and complaints promptly and effectively.
Keep the quick lube area clean, organized, and safe, and follow safety regulations and procedures.
Follow company policies and procedures and demonstrate behaviors consistent with Company Standards and Expectations.