Quick Lube Service Advisor

Sun Auto Tire and Service•Spring, TX

5d•Onsite

About The Position

The Quick Lube Service Advisor (QLSA) provides customer-facing assistance to guests seeking quick-lube and vehicle-maintenance services. The role focuses on creating positive customer experiences and retaining guests through strong interpersonal skills and knowledge of automotive services. No previous automotive supervisory or mechanical experience is required, but the advisor should be knowledgeable about services and communicate and organize effectively. The advisor greets customers, learns about their needs, manages appointments, explains service options and estimates, and keeps customers informed throughout the visit. The role also includes presenting invoices and processing payments, maintaining accurate records, coordinating with lube technicians, sharing promotions, and addressing customer concerns. Advisors help keep the waiting area and quick-lube area clean, organized, and safe, and follow company policies and procedures. This is a full-time position in a service-garage setting, with exposure to varying weather conditions, noise, and vehicle exhaust. The schedule may include weekend and evening shifts, and employees must be able to work at least five days, including weekends. Starting pay is $30,000 to $40,000 per year, plus bonus.

Requirements

Professional appearance and ability to work in a process-driven environment.
Valid driver’s license.
Must be at least 18 years of age.
Ability to work a minimum of five days, including weekends.
Strong interpersonal and communication skills for customer service and relationship building.
Organizational skills to manage appointments, maintain records, and handle multiple tasks efficiently.
Ability to resolve customer issues professionally and effectively.
Ability to recommend services and promotions based on customer needs.
Basic computer skills for scheduling, billing, and record keeping.
Ability to collaborate with lube technicians and other team members.

Responsibilities

Greet customers promptly and assist them with their service needs.
Explain quick-lube services, pricing, estimated wait times, and service estimates.
Build customer trust and encourage repeat business through attentive service.
Recommend oil-change options and additional services based on manufacturer recommendations, vehicle condition, DVI results, and maintenance history.
Connect referrals to full-service repairs at affiliated service-forward and tire-forward stores.
Keep customers informed about service status, additional maintenance needs, and vehicle completion times.
Prepare and present invoices, process payments, and handle billing questions or disputes.
Maintain accurate records of customer interactions, services performed, and required follow-up actions.
Coordinate with lube technicians to relay customer requests and support timely service delivery.
Inform customers about promotions, discounts, and loyalty programs.
Keep the customer waiting area clean, organized, and stocked with supplies and informational materials.
Address customer or team-member issues and complaints promptly and effectively.
Keep the quick-lube area clean, organized, and safe, and follow safety regulations and procedures.
Follow company policies and procedures and demonstrate behaviors consistent with company standards and expectations.