Quality Technician Supervisor
About The Position
Under the direction of the Quality Assurance Lab Supervisor, the Quality Technician Supervisor oversees day-to-day quality control activities and leads the technician team to ensure quality processes run smoothly. The role handles escalated quality issues, coordinates team schedules, supports training and development, ensures quality processes are properly executed, oversees team performance, and maintains compliance with established quality standards. The position also provides backup coverage for technical and administrative quality functions and helps foster continuous improvement while maintaining HellermannTyton’s Quality and EHS certifications through support of corporate policies, procedures, work instructions, and required documentation.
Requirements
- High school diploma or equivalency.
- At least 4 years of experience in a quality assurance role in manufacturing or a related industry.
- Proficiency in MES, SQC PAC, and JDE systems.
- Strong computer skills, including Microsoft Word and Excel.
- Ability to read and interpret engineering drawings and blueprints.
- Excellent communication and interpersonal skills for cross-functional coordination.
- Strong organizational, recordkeeping, and prioritization skills.
- Strong math skills and high attention to detail.
- Ability to operate lab equipment and interpret testing results.
- Ability to lift, push, and pull up to 50 lbs.
- Good vision and color identification ability for inspections.
- Ability to work non-standard hours and respond to shift demands.
- Ability to stand for 6–8 hours per shift.
Nice To Haves
- Leadership or team coordination experience.
- Demonstrated leadership ability with mentoring experience.
Responsibilities
- Manage outgoing and incoming shift transitions to understand quality event escalations and provide seamless Quality support across shifts.
- Lead shift meetings, communicate quality event escalations, hold tickets, and maintain a common quality focus across shifts.
- Set team priorities and assignments in alignment with priorities, production needs, and quality goals.
- Work with the production team to develop a bench of qualified candidates to address daily staff shortages and maintain designated staffing levels.
- Monitor and approve escalation activities associated with Back Tracking, Red Stamp, and Hold Ticket processes to ensure proper execution.
- Support escalated quality concerns and coordinate with production and engineering to resolve them.
- Develop and manage employee schedules to ensure appropriate quality coverage for production, including necessary overtime.
- Train new quality team members, provide necessary records, and support their ongoing development.
- Monitor team performance, conduct process audits, reinforce good performance, identify improvement opportunities, and support necessary disciplinary actions.
- Investigate escalated accountability concerns, determine their causes, and work with the team on actions and follow-up to resolve them.
- Handle employee relations concerns before escalation is necessary.
- Perform and/or supervise Hold Ticket, Backtracking, and Deviations processes.
- Support the Red Bin meeting, disposition decisions, and follow-up as needed.
- Perform Red Stamp reviews to confirm decision-making and proper execution.
- Support the quality element of the daily huddle meeting as needed.
- Complete material certifications when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
