Quality Supervisor

Duraco Specialty Tapes and Liners – A Duraco Specialty Materials® Company•Lancaster, OH

16h•$34 - $38•Onsite

About The Position

The Quality Supervisor serves as the primary onsite quality resource for the Lancaster facility and oversees day-to-day quality activities. The role monitors inspection, testing, material disposition, quality holds, and related problem-solving efforts, and communicates quality risks while escalating significant concerns to the Director of Quality & Technical Development. The position supports first-shift inspection, testing, release, and production, with guidance to second-shift Quality and Operations personnel when follow-up or escalation is needed. It works across Production, Technical, Purchasing, Customer Service, and site leadership to resolve quality concerns, maintain compliance with ISO and company quality-system requirements, and keep the laboratory and quality work area safe, organized, and audit-ready. The role may require minimal travel, overtime, or adjusted hours as assigned.

Requirements

Bachelor's degree or equivalent experience in Quality, Engineering, Chemistry, Materials Science, or a related technical field; equivalent relevant industry experience may be considered.
Minimum 3–5 years of quality experience in a manufacturing environment.
Experience with PPAPs, customer qualifications, and validation testing.
Knowledge of SPC, Lean Manufacturing, or Six Sigma methodologies.
Experience within manufacturing, adhesives, coatings, films, or converting industries.
Experience developing quality metrics, KPIs, and management review reporting.
Experience with ISO 9001 Quality Management Systems.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Experience conducting root cause analysis and corrective actions.
Ability to effectively interface with manufacturing, technical, and management teams.
Strong organizational skills and attention to detail.
Strong project management and organizational skills, with the ability to manage multiple priorities.
Outstanding personal integrity and ethics.

Responsibilities

Lead day-to-day quality activities for the Lancaster facility, including first-shift inspection, testing, release, and production support; guide second-shift Quality and Operations personnel when follow-up or escalation is needed.
Make routine decisions about product acceptance, rejection, containment, rework, and disposition within established authority; escalate high-dollar holds, significant customer risks, unclear specifications, repeated failures, and other high-impact issues to the Director of Quality & Technical Development.
Manage quality holds and related records, including identification, segregation, status accuracy, investigation progress, disposition documentation, aging, inspection and test result review, conformance verification, and communication to affected departments.
Provide floor-level problem solving and lead or support containment, root cause analysis, corrective actions, and effectiveness verification for production quality issues.
Investigate or support customer complaints by gathering samples, production records, test data, photographs, operator input, and other evidence for formal reporting.
Support Supplier Corrective Action Reports (SCARs) by evaluating incoming material concerns, testing affected raw materials, documenting nonconformances, gathering samples and evidence, and coordinating information with Purchasing and suppliers.
Test and disposition incoming raw materials according to specifications, sampling plans, and established test methods; promptly communicate out-of-specification results.
Assist with manufacturing, technical, supplier, and customer trials, including preparation, sampling, testing, observations, data collection, and post-trial summaries.
Compile and analyze quality data concerning holds, scrap, complaints, raw material performance, coat weight, release, dimensional results, and other product or process characteristics.
Identify recurring issues and adverse trends and recommend containment, process improvements, specification reviews, training, or corrective action as appropriate.
Partner with Production, Technical, Purchasing, Customer Service, and site leadership to resolve quality concerns.
Train and coach Quality personnel and production employees on inspection methods, testing requirements, defect recognition, documentation, and quality standards.
Ensure shift handoffs clearly communicate open holds, pending tests, deviations, special instructions, trials, and risks requiring follow-up.
Support internal and external audits, document retrieval, corrective actions, calibration activities, and compliance with ISO and company quality-system requirements.
Maintain a safe, organized, and audit-ready laboratory and quality work area, including proper handling, identification, and retention of samples.
Assist team members as needed and work overtime or adjusted hours as assigned.